Yasmin Knight

Professional, approachable and adaptable customer-focused individual with experience working in fast-paced, high-pressure environments. Confident communicating with people from a wide range of backgrounds, providing reassurance, resolving concerns and maintaining a calm and professional manner in challenging situations. Experienced in delivering a high standard of care and service, responding quickly to emergencies, following procedures accurately and working closely as part of a team.

Now seeking to bring these transferable skills into a Cabin Crew position, combining excellent customer service with strong safety awareness, teamwork and passenger wellbeing.

Nurse's Assistant - HMP Elmley

(2025-01)

• Provide professional and compassionate support within a busy, high-pressure environment.
• Communicate confidently with individuals to understand their needs and provide appropriate assistance.
• Remain calm and professional when responding to emergencies, alarms and unexpected situations.
• Work closely with nurses and colleagues as part of a coordinated team.
• Follow strict procedures and maintain high standards of safety, confidentiality and professionalism.
• Reassure and support individuals who may be anxious, distressed or require additional assistance.

Support Worker - Priority House

(2023-07 - 2024-12)

• Provided compassionate, person-centred support within a busy acute mental health environment.
• Built positive relationships while maintaining a friendly and professional approach.
• Used effective communication and de-escalation techniques to manage challenging or sensitive situations.
• Remained calm and reassuring when supporting people experiencing distress.
• Identified potential risks and responded appropriately to help maintain a safe environment.
• Worked closely with colleagues as part of a multidisciplinary team.

Ward Clerk - Trevor Gibbons Unit

(2023-02 - 2023-07)

• Delivered professional administrative and customer-facing support within a busy healthcare setting.
• Communicated effectively with patients, healthcare professionals and other members of staff.
• Responded to enquiries in a helpful, professional and approachable manner.
• Coordinated staffing requirements and managed competing priorities with excellent attention to detail.
• Maintained accurate records and handled confidential information responsibly.

Recruitment Resourcer - CPR Recruitment

(2022-07 - 2023-11)

• Delivered a high standard of customer service to candidates and clients.
• Responded professionally to enquiries, concerns and complaints, working towards positive resolutions.
• Built and maintained strong professional relationships with customers, workers and businesses.
• Communicated confidently with people from a variety of backgrounds.
• Managed multiple vacancies, enquiries and priorities within a fast-paced environment.

GCSEs - Rainham School for Girls (2015 - 2020)

NVQ Level 3 - Healthcare