Yasmin Souyad

I have recently graduated from the University of Exeter with a degree in Business and Management with a strong interest in pursuing a career in Human Resources. The modules I have taken have equipped me with a solid foundation in leadership, organisational behaviour, and the basis of Human Resources. I am eager to apply the knowledge I have gained to a job in the field. I am seeking an opportunity to gain skills and hand-on experience that can help me build a rewarding career in HR.

Sales Assistant - Oliver Bonas - Beverley

(2025-08)

• Delivering high quality customer service by actively engaging with customers, identifying their needs and providing tailored recommendations.
• Managed daily operations including processing online and in-store sales whilst overseeing end-of-day closing procedures as the lead closer.
• Maintaining visual merchandising standards that reflect the Oliver Bonas brand identity.
• Contributing to creating a positive and inclusive work environment with fellow team members and contributing to a collaborative work culture by developing a rapport with other team members.

Temporary Customer Advisor - Argos - Exeter

(2024-08 - 2024-10)

• Assisted customers with in-store digital ordering systems to ensure a smooth and accessible shopping experience.
• Ensuring prompt and accurate fulfilment of orders, achieved personal sales targets including successfully promoting and selling Argos insurance care.
• Strengthened communication and problem solving abilities by resolving customer issues promptly and professionally. Focused on creating positive customer interactions to enhance their experience.

Sales Assistant - Shoezone - Beverley

(2023-07 - 2023-10)

• Developed strong communication skills when engaging with customers, especially when completing transactions regarding refunds and exchanges and consulting customer queries.
• Responsible for the organisation and maintenance of shop floor and stock room.
• Developed my time management skills when completing online orders.

Assistant Florist - Glenholme Florist - Beverley

(2018-12 - 2022-09)

• Developed strong customer service skills as I matched specific customer requirements into a real product in a timely manner.
• Took initiative in replenishing, maintenance and organisation of stock.
• Developed my ability in working under pressure in a time sensitive environment.

BSc - Business and Management with a Proficiency in Leadership - University of Exeter (2022 - 2025)

A-level - History - Wyke Sixth Form College (2020 - 2022)

A-level - Sociology - Wyke Sixth Form College (2020 - 2022)

BTEC - Business - Wyke Sixth Form College (2020 - 2022)

GCSE - Maths - Beverley High School (2015 - 2020)

GCSE - English Language - Beverley High School (2015 - 2020)