Yasmine Abdelaal

Dynamic and results-driven professional with a strong background in marketing, client relationship management, and business ownership. Over 7 years' experience building and promoting my brand through social media and in-person strategies, including daily candidate marketing in recruitment and running a successful hospitality business. Proven ability to manage social media channels, drive engagement, and create compelling content that generates brand exposure and repeat business.

Skilled in building lasting client relationships, meeting performance targets, and delivering exceptional customer experiences. Passionate about food, hospitality, and lifestyle industries, with a creative flair and an entrepreneurial mindset—backed by award-winning achievements in retail and hospitality. Now seeking to bring my content and brand-building expertise to a vibrant and quality-driven company.

Freelance Travel Agent at Inteletravel (2025-04 – Present)

• Plan and book tailored travel experiences, including flights, accommodation, transfers, and excursions based on clients' preferences and budgets.
• Conduct research to find the best travel deals, promotions, and hidden gems to provide value and enhance client satisfaction.
• Create personalised itineraries with a focus on ease, comfort, and memorable experiences.
• Maintain regular communication with clients before, during, and after travel to ensure smooth arrangements and follow-up support.
• Handle booking amendments, cancellations, and travel issues with professionalism and efficiency.
• Stay informed on travel trends, destination regulations, and industry updates to provide informed advice.
• Build and maintain trusted relationships that lead to repeat bookings and referrals.

Recruitment Consultant at Protocol Education (2023-10 – 2026-01)

• Daily marketing of candidates to schools and senior leaders
• Building strong relationships with clients through regular contact including service review meetings and speaking daily to discuss supply needs.
• Onboarding new clients and candidates and ensuring all compliance and safeguarding are up to date and validated.
• Achieved and exceeded weekly and monthly KPIs, including call targets, candidate registrations and client bookings.
• Worked in a fast-paced, target-driven environment requiring resilience, adaptability, and strong communication skills.
• Provided ongoing support and training to supply staff to ensure high standards of teaching and classroom management.

Business Owner at Nutmeg (2016-09 – 2023-10)

• Oversaw business budget planning and organised payroll and rota for employees.
• Managed social media platforms to generate business exposure and attract new customers by ensuring they are updated daily.
• Designed and updated windows and display boards to entice new customers with special offers, helping to further increase sales revenue.
• Generated repeat business and retained a loyal customer base by providing a high standard of customer satisfaction.
• Maintained a 5-star hygiene rating from start up to present.
• Identified a unique gap in the market and created a USP of providing authentic, freshly cooked Mediterranean food in the heart of Wolverhampton.
• Won Retail Personality of the Year 2017 and finalist for Excellence In Hospitality And Leisure 2023.

Waitress at Little Dessert Shop (2013-05 – 2016-08)

• Kept tables clean by regularly clearing away dirty dishes and wiping down surfaces.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
• Checked in with customers during meals to check orders were received correctly and met guests' expectations.
• Created and presented desserts to a high standard.

Waitress at The Oddfellows (2012-04 – 2013-03)

• Delivered exceptional service by greeting and serving customers in timely, friendly manner.
• Thoroughly cleaned dining areas and waiting areas to maintain guest comfort.
• Provided efficient food and drinks service for high levels of customer satisfaction.
• Facilitated smooth flow of service.

Postgraduate Diploma in Professional Acting in Acting – Academy of Live and Recorded Arts (2017-09 – 2018-06)

Bachelor of Arts in English Literature and Drama and Theatre Studies – University of Chester (2013-09 – 2016-06)

GCSEs & A Levels – Codsall Community High School (2009-09 – 2013-07)