Client Services Associate (Client & Research Teams) at VST (2025-01 – Present)
Client Success & SaaS Platform Ownership and Project Delivery & Data Analysis
- Own the SaaS platform workstream across 5 FMCG client accounts, managing timelines, risks, issues, and stakeholder communication across 16 - 20 client stakeholders to keep delivery on time across all accounts.
- Achieve 100% renewal across all 4 renewal-eligible accounts in 2026, having onboarded 3 of the team's 5 enterprise accounts since joining, earning an external client recommendation in recognition of my work.
- Lead client onboarding, training, and feedback sessions (virtual and in-person), welcoming 8+ new users to support platform adoption.
- Operate as internal platform superuser within 12 months, the shortest tenure on the team, authoring user guides and resolving client queries.
- Identify and log 25+ product bugs and enhancement requests through hands-on platform use and client feedback, with several shipped as platform improvements following roadmap prioritisation with engineering.
- Support new business through ~4 product demos for prospective clients and identify cross-sell opportunities by promoting shelf-testing capabilities during SaaS visits.
- Own scripting, project set-up, and launch across the team's full 2026 project load (20+ projects), including a peak of 3 live projects launched in 2 days by quickly learning new technical tools.
- Manage data downloads, fieldwork, and processing across 70+ FMCG projects, running project management of up to 10 live projects simultaneously during busy periods.
- Analyse and quality-check large datasets weekly in Excel/Google Sheets, producing client-ready outputs under tight deadlines that clients use to inform commercial decisions.
- Deliver 2 projects end-to-end in June 2026, independently owning scripting, analysis, report creation, and client presentation of data-led insights to clients, during the team's busiest month of 10+ concurrent projects and SaaS responsibilities.
- Trained and onboarded a Research Director over their first 3 months during a management absence, maintaining full project delivery continuity.
Client Services Intern at Cantillon Capital Management LLC (2024-11 – 2024-12)
- Supported the investment research team, using the MSCI system to identify and analyse low ESG ratings across the company portfolio.
Sales Consultant at Marsh and Parsons (2023-08 – 2024-10)
- Managed relationships and CRM records for 150+ clients, including vendors and investment-focused buyers, across a high-value residential market; supported transactions in line with AML and regulatory requirements.
- Received three 5-star client reviews, generating client referrals through tailored advice and service delivery.
- Ranked Top 3 regionally against ~20 peers for third-party lead generation across 2 out of 4 quarters; achieving 4 accepted offers in one month.
- Operated across a portfolio of properties ranging from £450k - £2m, conducting market and yield analysis to identify investments achieving 5%+ rental yields.
Property Manager at Living High (2022-12 – 2023-06)
- Managed 250+ tenants, resolving enquiries and issues to maintain high tenant retention and client communication standards.
- Conducted 40+ property inspections, ensuring operational and compliance standards were met.
- Trained a new consultant over 2 weeks to independently run property safety check procedures.
SAP Project Coordinator at Prysmian Group (2021-03 – 2021-09)
- Processed 100+ invoices (PRs, POs), including high-value items over £100k, with 100% compliance across the UK and Italian teams, supporting SAP project workflows throughout placement.
- Trained 3 colleagues in SAP and digital tools, bringing team members up to speed on new system workflows.
- Led the invoice workflow during a COVID-19 team reduction absorbing a doubled volume while maintaining full continuity and audit standards.
