Yasser Kass

Results-driven and solutions-focused supervisor with a breadth of experience in leading diverse teams, optimising operations, and driving continuous improvement. Recognised for strategic thinking, sound decision-making, and the ability to align team performance with organisational goals. Skilled in fostering collaborative, high-performance cultures, streamlining processes, and ensuring compliance with policies and standards.

Committed to delivering sustainable results through effective leadership, proactive problem-solving, and a focus on both people and performance outcomes.

Shop floor supervisor - Wing Yip - Birmingham Superstore & Headquarters, 375 Nechells Park Rd, Birmingham

(2023-11 - 2026-07)

• Overall care of staff and their well-being
• Training current and new staff, including Induction, encouraging progression throughout the Department
• Assigned tasks throughout the day, motivated staff to achieve their targets
• Working closely with Store & Assistant Manager
• Providing cover for Supervisors in their absence
• Provided excellent leadership to the Team in accordance with Company core Values
• Maintained current working methods, following correct procedures and suggested improvements where applicable
• Rostering and managing absences
• Ensure the Personal Appearance of staff is in line with Company guidelines
• Achieved set targets: Delegate Tasks; Keeping Accurate KPI records; maintain productivity flow
• Maintained an organised workspace to increase profits - Utilise in-store devices; pricing is clear and available up to date; stock up to date; utilise the space
• Always keeping stock clean and presentable
• Communicate with relevant department regarding Stock availability, date, storage and/or rotation
• Keep up to date with COSHH & Temperature Regulation
• Cover other departments where necessary
• Built and maintained strong relationships throughout the Business
• Received complaints and resolved problems
• Dealt with Customer Complaints and enquires to provide the best possible outcome
• Attended Out of Hours Call Outs with SM/ ASM's where necessary
• Conducted Quality Checks
• Ensured all price indication is displayed, legal and up to date
• Monitored daily paperwork to ensure correct completion of Panigrams
• Completed personnel and HR duties in line with supervisory role
• Continually participated in training and development

Store Assistant - NCF Living - Perry Barr Store, Birmingham

(2020-02 - 2023-09)

• Key Holder - Opening and closing Store
• Overall care of staff and their well being
• Presentation of store and advertising displays
• Recruiting, performance management, and workplace scheduling
• Product management, including ordering, receiving, price changes, managing damaged products, and returns
• Team Development, facilitating staff learning training, and development
• Problem solving, managing unusual circumstances
• To understand the customer service principles
• To handle problems and questions to customers
• Proficient of Computer applications in stores management and materials control
• End of day accounts and Banking

Store Manager - NCF Living - Highgate Store, Birmingham

(2018-11 - 2020-02)

• Key Holder - Opening and closing Store
• Overall care of staff and their well being
• Presentation of store and advertising displays
• Recruiting, performance management, and workplace scheduling
• Product management, including ordering, receiving, price changes, managing damaged products, and returns
• Team Development, facilitating staff learning training, and development
• Problem solving, managing unusual circumstances
• To understand the customer service principles
• To handle problems and questions to customers
• Proficient of Computer applications in stores management and materials control
• End of day accounts and Banking

Store Assistant - NCF Living - Highgate Store, Birmingham

(2017-03 - 2018-11)

• Key Holder - Opening and closing Store
• Overall care of staff and their well being
• Presentation of store and advertising displays
• Recruiting, performance management, and workplace scheduling
• Product management, including ordering, receiving, price changes, managing damaged products, and returns
• Team Development, facilitating staff learning training, and development
• Problem solving, managing unusual circumstances
• To understand the customer service principles
• To handle problems and questions to customers
• Proficient of Computer applications in stores management and materials control
• End of day accounts and Banking

Sales advisor - Tek-Zone - Selfridges, Birmingham

(2016-09 - 2017-03)

• Selling high end technology i.e. TV's, Speakers, Headphones, Radios etc.
• Opening and closing the store
• Cash up and sales
• Dealing with complaints
• Brand management
• Customer sales and after sales care
• Advising and demonstrating equipment
• Other associated tasks

P/T Customer Service Assistant - Tesco - Various sites, Birmingham

(2015-03 - 2017-02)

• Customer services
• Stock control and management
• Assisting shoppers to find the goods and products they are looking for
• Processing cash and card payments
• Stocking shelves with merchandise
• Answering queries from customers
• Reporting discrepancies and problems to the supervisor
• Giving advice and guidance on product selection to customers
• Balancing cash registers with receipts
• Dealing with customer refunds
• Keeping the store tidy and clean
• Dealing with customer complaints
• Working within established guidelines, particularly with brands
• Attaching price tags to merchandise on the shop floor
• Security within the store and being on the lookout for shoplifters and fraudulent credit cards
• Receiving and storing the delivery of substantial amounts of stock
• Keeping up to date with special promotions and putting up displays
• Organising stock in the warehouse coolers

Security Supervisor - TSS - Birmingham

(2013-11 - 2015-08)

• Providing fraud and loss prevention for B&Q stores throughout Birmingham
• Assisting in the management of CCTV monitoring and advising on loss prevention
• Providing vigilance throughout the store
• Consulting with customers and staff to ensure the safety
• Recovery of expensive items

Operations Manager - SmartGuard Ltd - Birmingham

(2011-06 - 2013-09)

• Responsible in ensuring that the day-to-day operations of the Security business runs smoothly and to maximum productivity
• Handled the logistics of the business
• Preparing budgets and inventories
• Overseeing the management of security personnel
• Dealing with customer complaints and queries
• Sought new security contracts and ensured that they were successfully sustained

PTTLS-Level 3 - Highfield Awarding Body for Compliance (2013 - 2013)

CONFLICT MANAGEMENT- Level 3 - Highfield Awarding Body for Compliance (2013 - 2013)

PHYSICAL INTERVENTION- Level 3 - Highfield Awarding Body for Compliance (2013 - 2013)

BA - Business & Management - Birmingham City University (2011 - 2011)

Web Design - Josiah Mason College (2004 - 2004)

HND - Business & Finance - Matthew Boulton College (1996 - 1996)