Shop floor supervisor - Wing Yip - Birmingham Superstore & Headquarters, 375 Nechells Park Rd, Birmingham
(2023-11 - 2026-07)
- Overall care of staff and their well-being
- Training current and new staff, including Induction, encouraging progression throughout the Department
- Assigned tasks throughout the day, motivated staff to achieve their targets
- Working closely with Store & Assistant Manager
- Providing cover for Supervisors in their absence
- Provided excellent leadership to the Team in accordance with Company core Values
- Maintained current working methods, following correct procedures and suggested improvements where applicable
- Rostering and managing absences
- Ensure the Personal Appearance of staff is in line with Company guidelines
- Achieved set targets: Delegate Tasks; Keeping Accurate KPI records; maintain productivity flow
- Maintained an organised workspace to increase profits - Utilise in-store devices; pricing is clear and available up to date; stock up to date; utilise the space
- Always keeping stock clean and presentable
- Communicate with relevant department regarding Stock availability, date, storage and/or rotation
- Keep up to date with COSHH & Temperature Regulation
- Cover other departments where necessary
- Built and maintained strong relationships throughout the Business
- Received complaints and resolved problems
- Dealt with Customer Complaints and enquires to provide the best possible outcome
- Attended Out of Hours Call Outs with SM/ ASM's where necessary
- Conducted Quality Checks
- Ensured all price indication is displayed, legal and up to date
- Monitored daily paperwork to ensure correct completion of Panigrams
- Completed personnel and HR duties in line with supervisory role
- Continually participated in training and development
Store Assistant - NCF Living - Perry Barr Store, Birmingham
(2020-02 - 2023-09)
- Key Holder - Opening and closing Store
- Overall care of staff and their well being
- Presentation of store and advertising displays
- Recruiting, performance management, and workplace scheduling
- Product management, including ordering, receiving, price changes, managing damaged products, and returns
- Team Development, facilitating staff learning training, and development
- Problem solving, managing unusual circumstances
- To understand the customer service principles
- To handle problems and questions to customers
- Proficient of Computer applications in stores management and materials control
- End of day accounts and Banking
Store Manager - NCF Living - Highgate Store, Birmingham
(2018-11 - 2020-02)
- Key Holder - Opening and closing Store
- Overall care of staff and their well being
- Presentation of store and advertising displays
- Recruiting, performance management, and workplace scheduling
- Product management, including ordering, receiving, price changes, managing damaged products, and returns
- Team Development, facilitating staff learning training, and development
- Problem solving, managing unusual circumstances
- To understand the customer service principles
- To handle problems and questions to customers
- Proficient of Computer applications in stores management and materials control
- End of day accounts and Banking
Store Assistant - NCF Living - Highgate Store, Birmingham
(2017-03 - 2018-11)
- Key Holder - Opening and closing Store
- Overall care of staff and their well being
- Presentation of store and advertising displays
- Recruiting, performance management, and workplace scheduling
- Product management, including ordering, receiving, price changes, managing damaged products, and returns
- Team Development, facilitating staff learning training, and development
- Problem solving, managing unusual circumstances
- To understand the customer service principles
- To handle problems and questions to customers
- Proficient of Computer applications in stores management and materials control
- End of day accounts and Banking
Sales advisor - Tek-Zone - Selfridges, Birmingham
(2016-09 - 2017-03)
- Selling high end technology i.e. TV's, Speakers, Headphones, Radios etc.
- Opening and closing the store
- Cash up and sales
- Dealing with complaints
- Brand management
- Customer sales and after sales care
- Advising and demonstrating equipment
- Other associated tasks
P/T Customer Service Assistant - Tesco - Various sites, Birmingham
(2015-03 - 2017-02)
- Customer services
- Stock control and management
- Assisting shoppers to find the goods and products they are looking for
- Processing cash and card payments
- Stocking shelves with merchandise
- Answering queries from customers
- Reporting discrepancies and problems to the supervisor
- Giving advice and guidance on product selection to customers
- Balancing cash registers with receipts
- Dealing with customer refunds
- Keeping the store tidy and clean
- Dealing with customer complaints
- Working within established guidelines, particularly with brands
- Attaching price tags to merchandise on the shop floor
- Security within the store and being on the lookout for shoplifters and fraudulent credit cards
- Receiving and storing the delivery of substantial amounts of stock
- Keeping up to date with special promotions and putting up displays
- Organising stock in the warehouse coolers
Security Supervisor - TSS - Birmingham
(2013-11 - 2015-08)
- Providing fraud and loss prevention for B&Q stores throughout Birmingham
- Assisting in the management of CCTV monitoring and advising on loss prevention
- Providing vigilance throughout the store
- Consulting with customers and staff to ensure the safety
- Recovery of expensive items
Operations Manager - SmartGuard Ltd - Birmingham
(2011-06 - 2013-09)
- Responsible in ensuring that the day-to-day operations of the Security business runs smoothly and to maximum productivity
- Handled the logistics of the business
- Preparing budgets and inventories
- Overseeing the management of security personnel
- Dealing with customer complaints and queries
- Sought new security contracts and ensured that they were successfully sustained
