Yeah.it.is.alyssa

I am a hard-working and reliable customer service professional with hands on experience in hospitality and events. I apply my strong teamwork and communication skills to all my work due to my ambition to assist customers, making sure they have the best experience they can be given. I am confident when working in a fast-paced environment whilst having a positive working attitude.

Server - The Carlton Hotel

(2025-09)

• I deliver high quality service to customers in the busy hotel restaurant and bar
• I have communicated clearly with guests and colleagues to allow for a more efficient operation in the hotel
• Handled payments and operated a till system accurately
• I have always kept a professional and inviting environment for guests and colleagues

Server - The Cumberland Hotel

(2024-11 - 2025-01)

Seasonal

• Provided great service during a large Christmas event which hosted over 400 guests
• Stepped up as a leader as I knew I was not going to be there for long but wanted to make a long-lasting impact
• Maintained strong teamwork whilst working through busy times

Event Waitress & Admin - Events Social

(2024-07 - 2024-09)

• Assisted with bookings of clients and dealt with many customer questions or enquiries
• Showed excellent customer service at special/corporate events
• I supported with the set-up and organisation of many events which helped create a fun event for customers

Level 3 Travel and Tourism Extended Diploma - Travel and Tourism - Brockenhurst College

GCSEs - Avonbourne Girls' & Boys' Academy