Yetunde Omotosho

I am a highly organised and detail-oriented professional with over 10 years' experience in housing and homeownership services. Skilled in planning, data analysis, stakeholder engagement and reporting, I have a proven record of coordinating complex processes across multiple teams to deliver excellent outcomes. I am now seeking to build on my experience in a strategic planning role where I can apply my organisational, analytical and communication skills to support delivery of corporate objectives.

Homeownership Officer (Remote) - L&Q Housing Association - Remote

(2023-02)

• Coordinating end-to-end processes for home sales, shared ownership, staircasing, lease extensions and re-mortgaging, ensuring deadlines and compliance requirements are met.
• Gathering and analysing data from multiple departments (Legal, Finance, Service Charges, Asset Management) to provide accurate information and a complete overview for stakeholders.
• Preparing management packs, reports and written documentation to support decision-making and communications for solicitors, surveyors and homeowners.
• Monitoring and reporting on progress of applications (Right to Buy, Right to Acquire) and ensuring performance targets are achieved.
• Acting as a central point of contact for internal and external stakeholders, coordinating information flow and resolving complex issues promptly.

Customer Service Advisor (Remote) - L&Q Housing Association - Remote

(2015-02 - 2023-01)

Housing Management, Homeowner Services, Income Services

• Managed high-volume caseloads, resolving complex leasehold and service charge queries while ensuring compliance with policies and procedures.
• Analysed account information to prepare accurate statements and reports for residents and solicitors.
• Liaised with multiple teams (income, legal, fire safety) to coordinate case outcomes and provide a seamless service.
• Delivered advice and support on tenancy, rent arrears, anti-social behaviour cases and home purchase options.

Customer Service Advisor (Repairs & Maintenance, Housing Management) - L&Q Housing Association

(2011-02 - 2015-02)

• Logged and tracked repair and maintenance issues, coordinating with contractors and surveyors to ensure timely resolution.
• Managed schedules, appointments and pre-inspections through online systems, email and telephone.
• Developed a strong understanding of housing operations, compliance and stakeholder communication.

BSc (Hons) - Human Nutrition - University of Westminster

CIH Level 3 Diploma in Housing Practice (QCF) - Managing Housing Services