Youssef Shahin

With a foundation built on the technical rigor of an Aerospace Engineering degree and diverse professional experience at Macquarie Bank and the Tower of London, I have developed a sophisticated blend of technical acumen and operational resilience.

At Macquarie

Bank, I managed high-pressure environments where I was responsible for monitoring alerts tied to regulatory reports under strict SLAs, a role that demanded exceptional attention to detail and a commitment to accuracy. My time there allowed me to evolve alongside the company’s technological growth, solving complex technical issues on a daily basis as software expenditure and infrastructure complexity increased. This experience was instrumental in refining my ability to communicate intricate technical information to individuals with varying levels of IT literacy, ensuring that solutions were understood across all levels of the organization.

My analytical mindset was first forged during my academic career, particularly during my final year project as a structural analyst for a military aircraft. This role required a level-headed approach to solving complex variables and taught me how to lead within a team by identifying and utilizing the specific strengths of each member to meet collective objectives. This high-level engineering background complements my extensive history in the retail and stewarding sectors, where I first mastered the art of interpersonal communication and stakeholder management.

Whether liaising with high-level executives or adapting to the unpredictable nature of public-facing roles, I have consistently proven my ability to step outside my comfort zone and remain composed. I am now eager to apply this extensive background in problem-solving and technical communication to a corporate IT environment where I can propose effective, tangible solutions.

Executive DevOps at Macquarie Bank (2021-10 – Present)

• Producing SQL queries to extract trade data for traders.
• Supporting the trade applications by investigating faulty data and creating resolutions
• Monitoring alerts regarding prices and batches and making sure they process correctly.
• Working on projects to improve work efficiency by creating and editing alerts to manage applications more accurately.
• Coordinating with the business to improve client experience and results.
• Assigning access to platforms that are owned by the team.

Macquarie, Futures clearing support Devops at FDM IT Consultant (2020-09 – 2021-10)

• Producing SQL queries to extract trade data for traders.
• Supporting the trade applications by investigating faulty data and creating a work around.
• Monitoring alerts regarding prices and batches and making sure they process correctly.
• Working on projects to improve work efficiency by creating and editing alerts to manage applications more accurately.
• Assigning access to platforms that are owned by the team.

IT support specialist at Historic Royal Palaces (2018-12 – 2020-06)

• Troubleshooting IT related incidents and installing various software. Providing quick fixes to known incidents and performing deep investigations into new incidents in order to solve them.
• Administrating active directory. Creating user accounts and managing user access and permissions.
• Logging and closing tickets on system for incidents and service requests in compliance with SLA agreements.
• Building and testing devices for both on and off network use in order to use upgraded Windows and to provide access to VPN.
• Carrying out monthly presentations for new employees on IT procedures and system awareness.

Steward at Arsenal (2017-04 – Present)

• Controlling the crowd and ensuring customer safety
• Assisting customers with directions to their desired location
• Greeting and welcoming customers
• Dealing with accidents and complaints

Sales assistant/Sales advisor at USC/Sports Direct (2014-11 – Present)

• Ensuring customer satisfaction
• Working on tills and dealing with money going in and out
• Assisting customers to their desired product and recommending alternatives
• Ensuring the store was kept tidy and presentable

BEng (Hons) in Aerospace Engineering (2015-09 – 2018-05)

BTEC Extended diploma in electrical/electronic engineering level 3 (2013-09 – 2015-06)