Senior Clinical Operations Manager at Richmond Pharmacology (2023-04 – Present)
- Held departmental responsibility for up to 21 concurrent clinical studies (Phase I–III), supporting delivery from study design and setup through to database lock in collaboration with senior management.
- Managed operational oversight across multiple protocols, ensuring compliance with regulatory requirements, timelines, and data quality standards.
- Gained experience across advanced therapeutic modalities including small molecules, RNA silencing therapies, CRISPR-Cas9 gene editing, and antibody-based treatments across diverse disease areas and administration routes.
- Acted as a key liaison between clinic RP, laboratory, CPM, DM, Volunteer recruitment, and medical teams to ensure seamless study execution.
- Qualified departmental examiner responsible for internal staff training and competency assessments in line with MHRA Phase I Accreditation requirements.
- Delivered structured training programmes for Clinical Trial Assistants (CTAs) and new starters, ensuring high levels of procedural accuracy and compliance.
- Supported mentoring and development of junior staff, contributing to team performance and capability building.
- Contributed to continuous improvement initiatives to enhance operational efficiency and study delivery.
Ward Supervisor at Richmond Pharmacology (2023-04 – Present)
- Supervised day-to-day clinical trial operations within the unit, ensuring efficient and compliant study delivery.
- Acted as Line Manager for clinical staff, overseeing performance, appraisals, rotas, and professional development.
- Coordinated complex and non-standard dosing procedures in collaboration with Research Physicians, ensuring participant safety and protocol adherence.
- Assessed and documented protocol deviations, implementing corrective actions to maintain compliance and data integrity.
- Led incident investigations, producing detailed reports and presenting findings to senior leadership and company directors.
- Held full operational responsibility for weekend shifts, overseeing staff, study conduct, and volunteer safety.
- Trained and mentored new starters, ensuring competency in clinical procedures, GCP, and study protocols.
- Maintained oversight of clinical procedures including phlebotomy, ECGs, and vital signs monitoring.
- Ensured ward readiness, including staffing, stock management, and adherence to clinical governance standards.
Clinical Trial Associate at Richmond Pharmacology (2020-03 – 2023-03)
- Performed clinical procedures including phlebotomy, ECG recordings, and vital signs monitoring in accordance with study protocols.
- Collected, labelled, and managed biological samples with full traceability and compliance.
- Maintained accurate study documentation from collection through to quality control checks.
- Monitored volunteer wellbeing within a clinical ward environment, escalating concerns appropriately.
- Supported query resolution and general study coordination activities.
- Ensured ward cleanliness, organisation, and stock levels to support clinical operations.
Reception and English Teacher at SI-UK Study abroad agency (2017-09 – 2019-08)
Reception and English Teacher at Leaf Cup English School (2012-01 – 2015-06)
Part time
Reception and English Teacher at Leaf Cup English School (2016-04 – Present)
Part time
Executive Assistant at AGM Markets Pty Ltd. (2015-12 – 2016-04)
Executive Assistant/Back office at Call Option Pty Ltd. (2015-07 – 2015-12)
Officer at trading division at Make Up Inc. (2014-07 – 2015-05)
Assistant of medical writer at MINOX Corporation (2011-08 – 2014-07)
