Yusef Miah

A highly organised efficient and practical person, have a natural aptitude for learning. I can adapt to different environments with a positive attitude confidently and remain calm in busy and stressful situations. A sociable character, always able to forge strong relations on all levels, I am proactive and I have adopted an array of qualities and skills of time management, teamwork and working under pressure.

I take pride in all current accomplishments and look to enhance and utilise a range of skills within a demanding and productive working environment, which offers scope for personal development and a structured career path.

In Room Dining Waiter - The Broadwick Soho Hotel - 20 Broadwick St, London W1F 8HT

(2024-05)

• Servicing drinks to guests
• Servicing food to guests in their rooms
• Taking cash and card payments on the micros

Night In Room Dining Waiter - The Londoner Hotel - 38 Leicester Square London WC2H 7DX

(2021-10 - 2023-02)

• Preparing room service table and trays for breakfast & night orders
• Taking cash and card payments on the micros
• Servicing drinks to guests
• Servicing food to guests in their rooms
• Dealing with customer queries and complaints
• Taking night room service orders over the phone

F&B Waiter - St Pancras Renaissance Hotel - Euston Road, London, NW1 2AR United Kingdom

(2019-06 - 2020-01)

• Dealing with customer queries and complaints
• Taking customer orders
• Taking cash and card payments on the micros
• Maintain customer service standards
• Serving customers food

F&B Waiter (Night Room Service) - The Cavendish London Hotel - 81 Jermyn Street, St. James's London SW1Y 6JF

(2015-07 - 2019-02)

• Taking night room service orders over the phone
• Preparing room service trays for breakfast & night orders
• Taking cash and card payments on the micros
• Making food from the night room service menu
• Servicing drinks to customers behind the bar at night
• Servicing food to customers in lounge & restaurant
• Dealing with customer queries and complaints

Receptionist - London Grease Monkeys - 552 Arnold Road London E3 4NR

(2013-09 - 2015-05)

• Sorting incoming/outgoing post
• Photocopying, telephone and customer queries
• Dealing with customer queries and complaints
• Taking orders via telephone
• Handling cash, card payments, tilling up, banking
• Maintain customer service standards
• Dealing collections and deliveries

Waiter - Spices Restaurant - 68 Butt Road, Colchester, Essex, CO3 3DA

(2008-07 - 2013-08)

• Dealing with customer queries and complaints
• Taking take-away orders via telephone
• Handling cash, card payments, tilling up, banking
• Maintain customer service standards
• Dealing with take-away collections and deliveries
• Serving customers food

Sales Assistant - Waitrose - Branch Address: Canada Place, Canada Square, Canary Wharf, London E14 5EW

(2004-12 - 2008-06)

• Dealing with customer queries and complaint
• Assisting on the shop floor, refilling stock
• Liaison with senior management
• Working on tills, cash handling, tilling up
• Dealing with warehouse queries and deliveries
• Supervision and induction of new staff

NVQ - Construction - Tower Hamlets College (2001-09 - 2002-07)

GCSEs - St Paul's Way Community School (1996-09 - 2001-07)