Yusuf Musa

Experienced Control Room and Operations professional with extensive experience monitoring critical infrastructure in 24/7 operational environments. Skilled in alarm management, incident response, operational risk assessment, stakeholder coordination and real-time decision making. Holds a B.Tech in Physics Electronics and is currently pursuing an MSc in Information Security & Digital Forensics.

FSCC Lead Controller - Mitie Security (Transport for London Underground) - London, United Kingdom

(2025-01)

Provide operational leadership within a 24/7 control room supporting critical transport infrastructure, ensuring safety, operational continuity, and regulatory compliance.

• Monitor live operational systems, alarms, and network conditions, identifying abnormal events and initiating appropriate escalation or response actions.
• Spearhead operational response during service disruption, infrastructure faults, safety incidents, and emergency situations.
• Coordinate with engineers, station teams, field personnel, emergency services, and external stakeholders to restore safe operations efficiently.
• Apply and enforce Standard Operating Procedures (SOPs), escalation protocols, and safety regulations to support consistent operational performance.
• Produce accurate operational logs, incident reports, and post-incident documentation to support investigation, audit, and continuous improvement activities.
• Provide on-site operational support across multiple locations, bolstering control room decision-making during live incidents.
• Conduct dynamic operational risk assessments and safety checks in live environments.
• Serve as an escalation point during operational incidents requiring field intervention.

Control Room Operator - ABM UK - Bracknell, United Kingdom

(2023-08 - 2025-01)

Monitored integrated operational systems across a large commercial environment, supporting safety, continuity, and incident prevention.

• Identified system alerts, equipment abnormalities, and operational risks, initiating escalation procedures as required.
• Managed incidents from detection through resolution, maintaining clear communication with response teams and stakeholders.
• Maintained operational records, system logs, and incident documentation in accordance with compliance standards.

Operations Support / Public Safety Steward - Artisan People (British Museum) - London, United Kingdom

(2023-04 - 2023-08)

Provided operational safety and access control support within a high-profile public environment.

• Assisted with incident coordination, evacuation support, and operational communication during live events.
• Collaborated closely with control room teams and emergency responders to maintain public safety.

Event Operations Steward - G4S - London, United Kingdom

(2023-03 - 2023-10)

Supported live operational activities at large-scale public events in fast-paced environments.

• Facilitated incident response, crowd flow management, and operational reporting.
• Maintained situational awareness and escalated operational concerns promptly.

Information & Operational Risk Officer - National Identity Management Commission (NIMC) - Abuja, Nigeria

(2021-12 - 2023-01)

Monitored operational controls and compliance measures safeguarding critical organizational assets and infrastructure.

• Executed operational risk assessments, incident reviews, and compliance checks.
• Supported the investigation and resolution of operational and technical incidents.

Technical Support Analyst - PS RISK CONSULT LTD - Abuja, Nigeria

(2020-09 - 2021-12)

Delivered technical support for operational systems, hardware, software, and network-related incidents.

• Administered incident tickets, prioritization, escalation, and service restoration activities.
• Facilitated system installations, troubleshooting, and supported operational continuity.

MSc - Information Security & Digital Forensics - Unicaf (university of East London)

B-Tech - Physics Electronics - Federal University of Technology Minna (2006-03 - 2016-09)

GCE/ SSCE - High School - New Horizons College (1999-09 - 2005-07)