Yuteh Kim

Experienced Senior Quality Analyst with expertise in quality assurance, compliance monitoring, and performance evaluation. Bilingual in Korean and English, with experience collaborating with global teams and driving process improvements. Cross-trained to audit AI tools, ensuring quality, accuracy, policy compliance, and consistent performance across AI-assisted workflows.

Korean Senior Quality Analyst - Tech Mahindra

(2023-11)

• Conduct quality audits and ensure agent compliance with company standards.
• Coordinate and attend calibration meetings with Korean operations.
• Communicate fluently in Korean and English to support daily operations
• Provide feedback and recommendations in billingual process to improve agent performance.
• Cross-trained to audit AI tools for quality, accuracy, and policy compliance.

Korean Church Translator - Hanain Church Antipolo

(2022)

• Assisted communication between Korean pastors and international members.
• Ensured accurate and culturally appropriate translations.
• Supported church activities by translating documents and conversations.

Bachelor of Science - Psychology - Emilio Aguinaldo College (EAC) (2018 - 2023)