Store Manager - River Island - East Kilbride
(2024-12 - 2026-02)
- Managed a retail store with annual sales of £2 million and a staff of 15 employees
- Scheduled staff for shifts, considering availability and flexibility. Staff holidays have been planned for the year.
- Oversee the daily operations of the team's performance and customer service standards.
- Coached and trained the new floor manager and two team leaders in the store. The floor manager went to a store a grade up within the business.
- Trained and monitored staff on new policies and procedures within the store. Eg(Email sign ups, went from 25% to an average 85%. Brought the stock loss result down from 1% to 0.3%.
- Analyse store reports to identify divisions and departments that need prioritizing and improvement.
- Track and measure KPIs in the store.
- Manage budgets and expenses to ensure targets are met. Using the P&L report
- Overseen inventory management.
- Work with the floor manager to implement strategies.
- Implement health and safety and retail risk procedures.
- Collaborate with HR for recruitment.
Floor Manager - River Island - East Kilbride
(2003-03 - 2024-11)
- Oversee the sales floor on a daily basis. Conduct a team brief to the rest of the employees to set out objectives for the day.
- Supervised a team of 15 staff, delegating tasks and monitoring performance.
- Commercial awareness.
- Carried out product placement and visual merchandising to the highest standard.
- Collaborate with the Visual merchandising team.
- Coached and mentored staff to enhance overall performance.
- Trained new employees going through the induction checklist.
- Conduct weekly audits(RFID count) track and identify stock levels.
- Ensured health and safety and retail risk protocols are being adhered to.
Sales Advisor - River Island - East Kilbride
(1994-07 - 2003-03)
- Approach and acknowledge customers.
- Assist customers with product selection. Identify customer needs through effective questioning.
- Delivered excellent customer service to enhance customer satisfaction.
- Processed transactions accurately and efficiently at the cash desk.
- Supported visual merchandising .
- Conduct good standards on the sales floor
