Yvonne Woodward

Highly organised and compassionate professional with over 20 years of experience providing administrative support, coordinating services and delivering excellent customer service within education and care settings. Experienced in managing confidential records, scheduling appointments and activities, communicating with families and professionals, and working effectively in busy, fast-paced environments. A confident communicator with excellent organisational skills, strong attention to detail and a professional approach to handling sensitive information.

Looking to transfer extensive administration and people skills into a receptionist role where I can provide an efficient, welcoming and patient-focused service.

Activity Coordinator - Empower Care Scotland (formerly Partners in Play)

(2021-04)

• Manage daily schedules, bookings and calendars for activities and services.
• Maintain confidential records including care plans, medication records and emergency information.
• Respond professionally to telephone and email enquiries from families and partner organisations.
• Liaise with parents, schools, healthcare professionals and external agencies.
• Coordinate staff rotas and maintain accurate administrative records.
• Recruit, induct and support new staff members.
• Organise meetings, events and residential trips, ensuring all documentation is completed accurately.
• Assist with budgeting and financial administration.
• Deliver excellent customer service while managing multiple priorities.

Support Worker - Empower Care Scotland (formerly Partners in Play)

(2016-10 - 2021-04)

• Built positive relationships with children, families and professionals.
• Maintained accurate written records and reports.
• Communicated effectively with colleagues regarding service users' needs.
• Supported safeguarding procedures and confidentiality standards.

Additional Support Needs Assistant - North Lanarkshire Council

(2011-08 - 2021-04)

• Maintained confidential pupil records.
• Supported teachers with classroom administration.
• Prepared learning materials and organised classroom resources.
• Communicated regularly with parents and school staff.
• Worked within strict confidentiality and safeguarding procedures.

Activity Leader - Clydesdale After School Care

(2013-08 - 2016-08)

• Managed daily registers, bookings and payments.
• Provided a welcoming and supportive environment for children and families.
• Assisted with administrative duties and maintained accurate records.
• Answered enquiries from parents both in person and by telephone.

O Level - English - Garrion Academy, Wishaw O Level - Secretarial Studies - Garrion Academy, Wishaw