Customer service at Co-op Aldershot (2021-07 – 2021-12)
Permanent
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Stocked and rotated inventory regularly.
- Processed cash and card payments during busy shopping periods, limiting customer wait times
- Built relationships and maintained regular contact with customers to support continuous satistaction.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Delivered exceptional customer service with a smile
- Followed cleanliness, professionalism and customer service standards.
Customer Service Assistant at Costco Farnborough (2020-10 – 2021-01)
Temporary
- Arranging services for customers.
- Providing information about a product or service.
- Making sales.
- Taking payments or issuing refunds.
- Tidying up at the end of a shift.
- Stocking shelves.
- Solving problems.
Cinema host at Cineworld Cinema - Aldershot (2019-06 – 2020-01)
Permanent
- Observed aisles to maintain clear pathway, promoting smooth flow of traffic.
- Processed admission payments and provided receipts to maintain proof of purchase.
- Held doors open for patrons exiting venue to offer simple gesture of courtesv and extra assistance
- Examined tickets to determine authenticity and applicability to avoid countertelts.
- Cleaned lobby, removed litter and disposed garbage to maintain tidy appearance and comply with sanitation standards.
- Conducted ID checks on age-restricted movies as appropriate, refusing sale to those without IDs, following Challenge 25 law.
- Monitored movie projections during showings, ensuring movie quality stayed excellent throughout, promptly rectifying malfunctions when required.
- Used excellent upselling skills to sell programmes, memberships, food and refreshments when processing payments.
- Conducted theatre deep cleaning before and are movie showings by hoovering floors, wiping seats and removing rubbish.
- Conducted stock counts, reordering and replenishing at the food kiosk daily, keeping stocks sufficient for demands.
- Prepared a wide range of snacks and beverages at the food kiosk, including nachos, hot dogs, popcorn and chips.
