Zac Holland

I am a result driven, patient and highly motivated 28 year old individual. I demonstrate solid problem solving and organizational skills. I am adept at providing exemplary time management, courtesy and efficiency.

I'm a passionate team worker with outstanding attention to detail; currently seeking new employment. I am a competent and advanced writer possessing a BA and MA in English Literature, with Creative Writing, both to a 2.1 standard. I run my own blog, complete freelance writing jobs and manage my own social media accounts to promote my work.

I have multiple Creative and Non-Fictional portfolios available on request. I am equipped with advanced computer skills; having expertise in Word, Excel, Photoshop and more. Career-wise I have gained many skills working in the customer service industry for years; possessing years of retail experience and retail management.

Working as a supervisor in my current role in Card Factory, I have picked up many abilities. From admin to completing the businesses banking, running entire shifts alone and managing any customer concerns or incidents that may occur, I have experienced it all within this field.

Team Lead at Card Factory Stratford (2024-08 – Present)

• Managing the store as the second supervisor in control.
• Taking in deliveries and organising stock.
• Managing the stores banking - reconciling tills, preparing banking bags - alerting any discrepancies.
• Opening and closing the store.
• Completing admin tasks, answering the phone to customer queries, answering emails, filling in store surveys, arranging store visits.
• Reporting in-store theft, attending police meetings and creating good relationships with security.
• Fixing errors in stock count, making sure stock is always accurate to the store records.
• Solving ways around delivery delays or cancellations.
• Going above and beyond for customers to make sure they always leave satisfied.
• Being there for my team, covering shifts for them in emergencies, making sure they always know when they're working - making sure they know I'm there to make their jobs easier.
• Being a smiling face for staff and public likewise.

Stock Control Assistant at Tesco Barkingside (2022-04 – 2024-07)

• Maintaining the store stock flow.
• Providing reductions on items.
• Assisting customers with queries.
• Sticking to strict targets to maintain good percentages.
• Removing out of date stock from rotation.
• Keeping shelves stocked to their fullest.
• Going above and beyond to solve any problems that arose.

Social Media Marketing Assistant at Kismet Konnections (2022-01 – 2022-04)

• Proof reading and copy writing websites.
• Creating social media posts.
• Managing the content of the company across multiple social platforms.
• Interacting with clients to further the business.
• Using Photoshop/ Canva to create alluring designs for social media.
• Article writing alongside writing social media posts.
• Email Marketing.

Customer Assistant at HMV Romford (2021-12 – 2021-12)

Christmas Temp

• Serving Customers.
• Greeting Customers at the door.
• Replenishing Stock.
• Taking in delivery.
• Operating the till systems.
• Keeping the shop floor immaculate.
• Applying my own knowledge to accommodate customer requests.
• Going above and beyond for fellow team mates and customers.
• Working as a unit to utilise sales targets.
• Succeeding in passing sales records.

Checkout Assistant at Morrisons Becontree Heath (2019-12 – 2019-12)

Christmas Temp

• Serving Customers.
• Operating till Systems.
• Delivering Friendly Service.
• Operating Self-Checkout Systems.
• Moving stock around the store.
• Remaining vigilant for shoplifters.
• Putting the Think 25 Scheme into action.
• Working on Tills at excessively busy hours.
• Helping out my fellow team members if need be.

Nights Customer Assistant at Tesco Woodford Green (2019-08 – 2019-08)

Summer Temp

• Stacking Shelves.
• Sorting out Delivery.
• Assisting on Checkouts.
• Assisting Customers at Night.
• Maintaining a friendly and motivated approach during unsociable hours.
• Working in various departments.
• Making sure shelves were completely ready for customers the next day.

Customer Assistant at Next Loughton (2018-06 – 2019-07)

• Serving Customers.
• Securing Sales.
• Putting stock out onto shelves.
• Organising products.
• Sorting out online orders.
• Using Tills.
• Sorting Replen.

MA in English with Creative Writing – Royal Holloway University of London (2020-09 – 2021-06)

BA (Hons) in English with Creative Writing – Goldsmiths University of London (2016-09 – 2019-06)

A Levels in English, History, Psychology – Oaks Park Sixth Form (2014-09 – 2016-06)

GCSEs in English, Maths, Science, History, Geography, Media, Film Studies – Oaks Park High School (2009-09 – 2014-06)