Front-of-House & Customer Experience Professional
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Passionate about people, service, and creating memorable experiences, I bring over 14 years of experience across luxury fitness, hospitality, events, and entertainment. I thrive in customer-facing roles where I can build meaningful relationships, solve problems, and contribute to a positive and professional environment.
With a strong background in front-of-house operations, administration, team leadership, and event management, I pride myself on being adaptable, organised, and committed to delivering excellence. Whether supporting members, coordinating operations, or managing creative projects, I approach every opportunity with energy, professionalism, and a genuine desire to help others.
Front Desk Receptionist | E By Equinox (2024 – Present)
Manage member and guest experiences, check-ins, bookings, and account administration.
Handle enquiries via phone and email while maintaining front-of-house standards.
Support sales teams with appointments and club tours.
Consistently deliver exceptional service in a luxury wellness environment.
Build strong member relationships through personalised customer care.
Reception Manager | Gymbox (2021 – 2024)
Led reception operations, memberships, bookings, and administrative processes.
Trained and supported reception teams to maintain service excellence.
Managed member enquiries, escalations, and GDPR compliance.
Promoted from Receptionist to Reception Manager.
Exceeded sales and upselling targets while improving team performance.
Regularly acted as Operations Manager during management absences.
Promoted into management within a leading fitness brand.
4+ years of customer-facing and client relationship experience.
Proven expertise in front-of-house operations, administration, and team leadership.
Strong track record of delivering premium customer experiences.
REPS Level 2 Certificate in Gym Instructing in Fitness – Future Fit Training LTD (2008-11 – 2010-08)
REPS Level 3 Certificate in Personal Training & Advance Instructing in Fitness – Future Fit Training LTD (2008-11 – 2010-08)
DDM (Distinction / Merit) in Sports & Exercise Fitness – Newvic Sixth Form College (2005-09 – 2007-07)
