Zachary Stevens

Currently working in kitchen design and sales for Howdens, managing customer requirements from initial consultation and survey through to design, quotation, presentation and follow-up. A keen golfer with a genuine interest in the sport and a strong desire to build a long-term career within the golf industry. Comfortable engaging with customers and professionals from a wide range of backgrounds, presenting products and technical information clearly, and building positive working relationships.

My previous career in telecommunications has given me extensive experience working independently in the field, travelling to sites throughout the UK, planning and conducting surveys, managing equipment and delivering work to a high professional standard. I am highly organised, confident communicating face-to-face with customers and clients, and comfortable learning technically detailed products and explaining their benefits in an accessible way. I am particularly attracted to the FootJoy Product Specialist position because it combines my interests in golf, customer engagement, product knowledge, travel and hands-on field-based work.

Kitchen Designer & Sales - HOWDENS KITCHEN & JOINERY

(2026-03)

• Meet customers to understand their individual requirements, preferences and budgets before recommending appropriate products and design solutions.
• Conduct property surveys and accurately capture measurements and customer requirements.
• Produce tailored kitchen designs using 2020 design software.
• Prepare quotations and explain product options, features and pricing clearly to customers.
• Present completed designs and recommendations directly to customers, adapting the presentation to their individual requirements.
• Follow up sales leads and arrange customer design and planning meetings.
• Build positive relationships with customers and tradespeople throughout the sales process.
• Work towards commercial and sales objectives while maintaining a high standard of customer service.
• Manage multiple customer projects and appointments while ensuring accurate documentation and timely follow-up.

Radio Frequency Designer & Surveyor - VIRTUA UK LTD

(2025-04 - 2025-07)

• Worked independently across customer sites, conducting technical surveys and gathering information required for wireless system designs.
• Communicated directly with clients and site representatives to understand operational requirements and agree suitable equipment locations.
• Planned site visits, managed technical equipment and completed detailed site documentation.
• Designed in-building wireless systems using specialist design software.
• Explained technical requirements and proposed solutions to clients and other project stakeholders.
• Supported projects for major organisations including BMW Rolls-Royce, PwC, Highgate Mental Health Hospital and Siemens.
• Maintained high standards of accuracy, professionalism and customer communication while working in live commercial environments.

Radio Frequency Technician / Lead Designer & Surveyor - MITECH CONSULTANTS LTD - Cambridgeshire

(2022-02 - 2025-04)

• Progressed into a lead design and surveying position, taking responsibility for projects from initial site assessment through to final technical documentation.
• Travelled extensively to customer locations and worked independently in a field-based environment.
• Conducted detailed site surveys using specialist measurement equipment.
• Engaged with customers, contractors and project stakeholders throughout projects.
• Planned survey activities and managed equipment required for site visits.
• Produced professional designs, reports and project documentation to strict quality requirements.
• Supported major infrastructure and public-sector projects across the UK.
• Assisted with maintenance and fault-finding of specialist wireless equipment at Wembley Stadium.
• Developed strong problem-solving skills and the ability to learn technically complex products and systems quickly.
• Worked effectively both independently and as part of multidisciplinary project teams.

Kitchen Designer & Sales Advisor - HBC KITCHENS - St Ives

(2021-01 - 2022-01)

• Managed customers from initial consultation through design, quotation, sale and order completion.
• Built relationships with customers to understand their individual requirements and recommend suitable products.
• Produced tailored kitchen designs using 2020 Fusion software.
• Presented designs and product recommendations directly to customers.
• Conducted property surveys and coordinated requirements with installers and suppliers.
• Managed multiple customer projects simultaneously while maintaining strong attention to detail.
• Consistently worked towards and exceeded sales targets, including achieving approximately £30,000 in sales within a two-month period.
• Developed strong customer service, communication, negotiation and sales skills.

Lifeguard / Team Leader - RAMSEY & ST IVES LEISURE CENTRES - St Ives

(2014-09 - 2021-07)

• Progressed to Team Leader responsibilities within a busy public-facing leisure environment.
• Supervised poolside teams and coordinated staff rotations and daily responsibilities.
• Communicated confidently with customers, colleagues and children in a fast-paced environment.
• Led children's parties, football sessions and other organised activities.
• Set up, maintained and safely stored sporting and leisure equipment.
• Supported the safe, professional and welcoming operation of the facilities.
• Developed strong leadership, teamwork and interpersonal skills.

Junior / Apprentice CAD Designer - CK DIRECT - Peterborough

(2016-08 - 2018-06)

• Produced commercial kitchen and ventilation designs for education, restaurant and hotel customers.
• Attended surveys and liaised with customers to understand project requirements.
• Worked closely with fabrication and installation teams to deliver bespoke solutions.
• Produced accurate technical drawings and documentation.
• Supported projects from initial customer requirements through to manufacture and installation.

BTEC Level 3 Engineering - Engineering — Level 3 - Cambridge Regional College

GCSE - Multiple subjects - Abbey College Ramsey