Zack Zulkarnaein

Self-motivated 18-year-old with part-time retail experience at Marks & Spencer, currently building additional sales, design, and outreach skills through a self-directed freelance digital marketing venture. Strong problem-solver with solid customer-facing, teamwork, and computer skills. Open to entry-level roles across sales, admin, and other corporate or customer-facing fields, with particular strengths suited to remote or sales-focused positions.

Customer Assistant - Marks & Spencer - Culverhouse Cross

(2024-10)

• Deliver front-line customer service, including till operation and self-service support
• Carry out computerised stock filing and scan for stock gaps to maintain accurate inventory records
• Support shelf stocking and store presentation standards during high-footfall periods
• Maintain store cleanliness and health & safety standards as part of daily duties

Freelance Digital Marketing - Self-Directed Venture

(2025-01)

Independent side venture built to develop real-world sales, design, and outreach skills alongside part-time work

• Cold-pitched 20+ local companies, building a lead pipeline of ~40 prospects across trades, hospitality, and retail sectors
• Designed and built a full website for a local roofing business, from concept through to delivery
• Produced complete client packages including custom websites, ad creatives, pitch decks, and written proposals
• Manage the full sales cycle independently: lead sourcing, outreach copywriting, pitching, and follow-up

A-Levels - ICT, Business, Welsh Baccalaureate, Esports - Pencoedtre High School, Barry (2024-09 - 2026-08)

GCSEs - Computer Science, Engineering, Maths, English - Pencoedtre High School, Barry (2019-09 - 2024-06)