Zafia Parveen

An enthusiastic, confident and self-motivated individual with excellent communication skills and a friendly, outgoing personality. Dedicated team player who is well organised and can both plan and manage set targets and workload, meeting set recordable deadlines—actively seeking the vacancy you are offering within your sales team and department for me to become an asset to your business and your staff. Available for interviews immediately and can start straight away.

Housekeeping Supervisor at Stoke Place hotel (2024-01 – Present)

Housekeeping Supervisor at Hyatt Hotel (Heathrow Terminal 5) (2022-01 – 2023-12)

• Oversee staff daily including managing the rota
• Being an example of providing high-quality customer service
• Reporting maintenance issues
• Dealing with customer complaints
• Inspecting rooms
• Understanding of the Opera system

Housekeeping Supervisor at Thistle Hotel Heathrow (2022-01 – 2022-12)

• Supervising multiple staff
• Ensuring both quality and efficiency within the team
• Opening and closing duties
• Check rooms and common areas for cleanliness
• Handling of customer enquiries

Housekeeper at De Vere Hotel Beaumont Estate (2019-01 – 2021-12)

• Making beds and checking for any inadequacies in individual rooms
• Notify superiors of any damages or disturbances
• Deal with reasonable complaints and requests with professionalism and patience

Sales Assistant at Pepe's Piri Piri (2018-01 – 2018-12)

• Responsible key holder; opening and closing the premises
• Cash handling; managed Credit Card and cash transactions, operating till
• Taking receipt of Uber / Deliveroo and other home delivery orders
• Sensitivity and understanding of customer Data Protection
• Maths knowledge, adding and totalling all orders taken

Receptionist at Chamber Solicitors (2012-01 – 2017-12)

• Ordering and receiving parcels from courier companies keeping a full record
• Admin duties filling out credit cards/BACS/cheque request forms
• Call handling directing calls to appropriate staff members
• Greeting visitors ensuring all visitors are greeted in a professional manner

Sales Assistant at Asia Food (2011-01 – 2011-12)

• Cash/card handling and till operation
• Replenishing stocks on the shop floor
• Handling deliveries

Waitress at Hilton Hotel (2009-01 – 2010-12)

• Serving members in a busy pressured environment
• Operating a till and other duties involving a waitress

Sales Assistant at Littlewoods (2007-01 – 2008-12)

• Priced up stock and put out clothing
• Operated a till to process customer transactions

F&B at Costa Coffee Legoland (2005-01 – 2006-12)

• Serving members of the public in a busy, pressurised environment
• Operating a till to process customer transactions
• Complying with food hygiene and Health & Safety regulations

GCSE in English, Maths and ICT