Tech + Customer Service
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Retail Assistant (Supermarket & Butchery Counter)
2 Years Experience
Provided customer support in a busy environment, developing strong communication skills
Took and managed customer orders in person and via phone
Resolved customer queries and ensured satisfaction
Handled payments and maintained accurate records
Checked and managed stock levels
Demonstrated responsibility, organisation, and ability to work under pressure pharmacy2u amazon warehouse evri delivery driver
soar valley college GCSE (ICT)
WQE College a levels (ICT)
Introduction to Cybersecurity – Cisco Networking Academy (2026)
Understanding of threats, vulnerabilities, and secure practices
Introduction to Modern AI – Cisco Networking Academy (2026)
Awareness of AI systems, automation, and real-world applications
IT Customer Support Basics – Cisco Networking Academy (2026)
Experience with ticketing systems, troubleshooting, and customer communication
Hospitality Customer Service Skills Certificate – The Digital College (2025)
Hospitality Customer Service Skills (HABC / Highfield Qualifications) (2025)
Hospitality Customer Service Skills Certificate (2025)
Hospitality Customer Service Skills (HABC / Highfield Qualifications) (2025)
SIA Door Supervisor Licence (Valid)
