Zahra Beheshti

Customer-focused Retail Assistant with recent UK fashion retail experience at Primark and previous experience in busy customer service environments. Experienced in helping customers, maintaining an organised and well-presented sales floor, replenishing stock and supporting fitting rooms, returns, Click & Collect and till operations. Reliable, adaptable and quick to learn, with strong teamwork and a practical, positive approach to fast-paced retail.

Keen to bring hands-on fashion retail experience and strong customer service standards to a Sales Advisor role at H&M.

Retail Assistant - Primark

(2026-07)

• Deliver friendly and helpful customer service within Womenswear, helping customers find products, sizes and suitable alternatives.
• Maintain strong shop-floor and merchandising standards, keeping products organised, replenished and easy for customers to shop.
• Work collaboratively across the sales floor, fitting rooms, Click & Collect, returns and stock tasks according to daily store priorities.
• Replenish merchandise and process deliveries accurately, supporting product availability and presentation throughout the trading day.
• Organise stockroom areas and support efficient stock movement between the stockroom and sales floor.
• Use handheld store systems for stock-related tasks and Click & Collect support.
• Support Click & Collect orders accurately and provide customers with a smooth, professional collection experience.
• Process customer returns in line with company procedures, maintaining accuracy and a calm, customer-focused approach.
• Support fitting room operations while keeping the area tidy, organised and welcoming for customers.
• Carry out markdowns and follow store instructions to maintain accurate pricing and consistent product presentation.
• Follow Health & Safety, security and company procedures while supporting colleagues in a fast-paced team environment.

Customer Service & Retail Operations Assistant - J&B Richardson Bakery - Manchester

(2015 - 2021)

• Delivered face-to-face and telephone customer service in a busy bakery and retail environment.
• Processed customer orders accurately, operated tills and handled cash securely.
• Opened and closed the store, supporting smooth daily operations and maintaining readiness for trading.
• Prepared sandwiches, coffee and bakery items while following food hygiene and safety procedures.
• Decorated cakes and supported product presentation to maintain attractive displays.
• Received deliveries, monitored stock levels, replenished products and kept storage areas organised.
• Handled customer enquiries and concerns professionally, staying calm during busy periods.
• Used basic computer systems for order records, administration and customer requests.
• Worked closely with colleagues to manage high-volume service and keep the shop clean, organised and efficient.

Bachelor's Degree - Architecture Iran