Zahra Khan

Friendly, reliable, and customer-focused individual with hands-on experience in charity retail, library support, and college leadership. Known for creating positive customer experiences, keeping stores organised, and supporting smooth day-to-day operations. Quick learner with strong communication skills, excellent teamwork, and the ability to stay calm and helpful in busy environments.

Actively seeking a retail role where I can contribute to a welcoming store atmosphere and support customers with confidence.

Volunteer - Acorns Charity Shop - Dudley

(2025-01)

• Provided friendly assistance to customers, helping them find items and answering questions.
• Replenished stock, organised shelves, and maintained tidy displays.
• Helped keep the shop clean, safe, and welcoming.
• Supported daily operations including sorting donations and preparing items for sale.
• Built strong customer service, teamwork, and retail awareness.

Library Assistant

(2026-01 - 2026-12)

• Assisted visitors with enquiries and supported them in finding resources.
• Organised books and materials to maintain a clean, accessible environment.
• Helped staff with administrative tasks such as sorting, filing, and system updates.
• Strengthened communication, organisation, and problem-solving skills.

Class Representative - Dudley College

• Represented students and communicated effectively with staff.
• Helped resolve issues and supported classmates with concerns.
• Demonstrated leadership, responsibility, and teamwork.

Level 2 IT BTEC - IT - Dudley College (2025-01 - 2026-12)

Level 1 IT BTEC - IT - Dudley College (2024-01 - 2025-12)

Schooling in Kenya (2009-01 - 2024-12)