Zahraa Bachu

Compassionate Health and Social Care professional with over 10 years of experience in person-centred care, medication support and safeguarding. Qualified to Level 3, with expertise in effective communication with individuals, families and multidisciplinary teams. Committed to delivering high-quality, safe care while understanding and addressing risks and concerns. Demonstrates calmness and confidence in challenging situations, focused on enhancing the wellbeing of those served.

Support Worker at Next Stage (A way forward) (2018-10 – Present)

• Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
• Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
• Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
• Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
• Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
• Offered emotional support and companionship, reducing feelings of isolation among clients.
• Collaborated with healthcare professionals to coordinate care services, ensuring a holistic approach to client health.
• Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.

Child Support Worker at Veritas Education (2018-08 – 2018-10)

• Provided 2:1 support to ensure children's safety, wellbeing and individual needs were met.
• Supported children with severe non-verbal autism in a residential care setting.
• Provided de-escalation support during periods of distress, challenging behaviour or crisis.
• Used calm and appropriate approaches to reduce anxiety and promote safety during crisis situations.
• Assisted with personal care, ensuring dignity and comfort during bathing, dressing, and feeding.
• Enhanced children's communication skills through structured activities and individual interactions, promoting engagement and understanding.
• Accompanied children into the community and supported safe participation in activities and outings.
• Implemented daily routines to encourage healthy habits among children, independence and overall wellbeing.
• Facilitated family activities to strengthen relationships and support children's emotional needs, helping them maintain meaningful connections with family members.
• Maintained a patient, compassionate and person-centred approach when supporting individual needs.

Health Care Assistant at Service Care Solutions (2018-06 – 2018-10)

• Provide compassionate, person-centred care to patients experiencing acute or ongoing mental health difficulties.
• Monitored high-risk patients to ensure safety and early intervention for those at risk of self-harm, aggression, absconding or deterioration.
• Monitored patients' physical and mental wellbeing, reporting concerns to the multidisciplinary team to support comprehensive care.
• Recorded and reported changes in patients' behaviour, presentation or risk level to facilitate timely care by the nurse in charge.

NVQ Level 2 in Business Admin – Training 2000 (2016)

Business Administration Apprentice in Business Administration – Training 2000

Business Administration Apprentice in Business Administration – Lexpos Retailer