Zahrah Rahman

A highly organised, analytical, and detail-oriented Creative Computing graduate with practical experience in high-volume administration, cash handling, and operational coordination within fast-paced environments. Possesses a strong foundation in digital database management, spreadsheet reconciliation, and process tracking, ensuring meticulous accuracy when handling sensitive financial information. A proactive and adaptive team player with exceptional time management skills, comfortable working independently to resolve queries and support multi-disciplinary departments.

Eager to launch a career within luxury hospitality as a Finance Assistant at The Stafford London, with a strong commitment to learning corporate accounting systems and delivering reliable operational support.

Sales Assistant - Ryman Design

(2024-09 - 2025-01)

• Delivered excellent customer service by advising customers and supporting personalised product requests to a high standard
• Maintained confidentiality and compliance when dealing with personal documents for printing and verification purposes
• Acted as an informal team leader, supporting and guiding 4+ new staff members, including assisting a supervisor with understanding store processes
• Responded professionally to email and telephone enquiries, providing prompt and accurate customer support
• Assisted with stock control, including receiving deliveries, checking inventory, and updating records using handheld scanners
• Handled customer queries and complaints professionally, ensuring a positive resolution
• Coordinated with head office teams to communicate operational updates and resolve store-related matters
• Operated tills and processed payments accurately using cash and card systems
• Supported smooth day-to-day operations by working collaboratively in a fast-paced environment

Sales Advisor - H&M

(2023-10 - 2023-12)

• Provided customer service and assisted customers with product selection
• Supported store presentation through visual merchandising and maintaining shop floor standards
• Demonstrated strong organisational and multitasking skills in a fast-paced customer service environment
• Built effective working relationships with colleagues, external couriers, and support departments to maintain smooth business operations

Barista - Starbucks

(2023-05 - 2023-09)

• Delivered high-quality customer service in a fast-paced environment
• Completed opening and closing procedures, ensuring compliance with company standards
• Managed multiple orders across in-store, mobile, and delivery platforms efficiently
• Maintained high standards of hygiene, safety, and cleanliness
• Supported team operations to ensure smooth and efficient service during busy periods
• Handled customer queries and resolved issues in a professional manner

Bachelor's degree - Creative Computing - Goldsmiths University (2025)

Entry Level 3 Award - Employability Skills - VTCT (2026)