Zain Hussain

Customer Service Advisor

Talent

LondonMember since May 30, 2026

Excellent communication skills both verbal and writtenStrong customer service and client care experienceMicrosoft office (word, excel, powerpoint)Time management and ability to meet deadlinesConflict resolution and de-escalationAdministration and document handling skillsTeam collaboration and leadership potential

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About

A proactive and reliable professional with over 5 years of experience delivering outstanding customer service across public and private sectors. Skilled in managing high-volume enquiries, resolving complex issues, and providing clear, empathetic support. Strong knowledge of CRM systems, GDPR compliance, and accurate record-keeping.

Known for excellent communication, attention to detail, and the ability to remain calm and professional under pressure. Seeking a customer service advisor role within a fast-paced, customer-focused environment.

Experience

Customer Service Advisor - Mayflower Washroom solutions

(2025-08 - 2025-10)

Provided customer service support across PHS services, handling queries, issues and customer accounts. Maintained high standards of communication, accuracy, and customer satisfaction. Managed customer information in line with data protection and confidentiality policies. Responsible for client liaison and generating sales reports.

Customer Service Advisor - Department for Work in Pension

(2021-03 - 2022-12)

Managed complex customer accounts and resolved benefit-related questions. Delivered exceptional service in both phone and face-to-face interactions. Maintained accurate records across multiple systems (Searchlight, Excel, Fraims). Handled sensitive documents and conducted ID verification checks. Worked closely with interpreters and external support agencies.

Customer Service Advisor - Locum Placement Group

(2020-02 - 2020-09)

Processed and verified staff timesheets and payroll data. Maintained accurate Excel records and supported finance reporting. Handled staff queries via phone and email. Booked appointments and managed calendars.

Customer Service Advisor - Middleton Murray

(2019-08 - 2019-09)

Answered customer queries and supported project work. Gained experience with Microsoft office and general office procedures. Prioritized tasks and supported outreach to employers.

Customer Service Advisor - PricewaterhouseCoopers (PWC)

(2016-10 - 2019-07)

Provided internal client support via phone and email. Logged all interactions on ServiceNow and managed SAP queries. Ran reports and reconciled payments. Raised and issued bills, provided invoice guidance to staff.