Zain Shah

Business Analyst - GUIDE92 Education Provision

(2023-09)

Supported departmental change initiatives and process improvement projects within a £2m organisation.
Focused on data analysis, stakeholder engagement, and performance tracking to inform decision-making and improve service delivery.
Collected and analysed performance data to identify trends, inform strategy, and optimise internal processes.
Conducted stakeholder engagement sessions with end users (students, teachers, parents, and local authorities) to gather requirements, provide updates, and ensure clear communication.
Addressed user engagement and attendance issues through root cause analysis and the implementation of targeted interventions.
Coordinated multiple initiatives simultaneously, including individual user plans, operational improvement projects, and using project management principles to manage timelines and deliver outcomes.
Collaborated cross-functionally with internal teams to support service delivery planning, and progression tracking.
Increased user engagement by 25% within six months through targeted interventions and performance reporting.
Streamlined reporting with a centralised data tracker, reducing administrative time by 30%.
Boosted external stakeholder collaboration by 20% via a structured feedback loop and communication improvements.

Junior Business Analyst - Webuyanycar

(2021-07 - 2023-08)

Assisted in the rollout of a Salesforce CRM and various process optimisation projects across sales ops, and customer support.
Gathered requirements from users and managers to improve data capture and delivered reports and data dashboards to highlight underperforming workflows.
Supported Agile sprints, maintained Jira boards, and wrote test scripts for QA, and UAT.
Analysed the requirements based on acceptance criteria, MVP, and prioritisation.
Focused on performing gap analysis between existing (As-Is) and proposed (To-Be) capabilities, conducted root cause analysis, and prepared plans to prioritise and implement solutions.
Prepared training manuals and ran training sessions to facilitate a smooth transition in change management.
Reduced case backlog by 18% via improved CRM process design.
Helped deliver the Salesforce CRM rollout ahead of schedule, with minimal disruption.
Developed communications strategy for internal rollout, improving team uptake by 90%.

Junior Project Manager - GUIDE92 Education Provision

(2018-09 - 2021-07)

Supported the delivery of multi stakeholder education projects by gathering requirements, coordinating with delivery teams, and producing progress reports for senior leadership to support decision making.
Led outreach initiatives by analysing engagement data and identifying opportunities to improve participation, contributing to a 30% increase in enrolment.
Coordinated events and stakeholder engagement activities, ensuring objectives were clearly defined, logistics were managed effectively, and outcomes aligned with wider organisational priorities.

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