Zainab Alabi

A versatile individual posessing strong motivational drive to succeed in the industry. Highly developed skills in problem identification with a logical approach to identify effective solutions. Confident with analysing and understanding problems whilst working under pressure and representing myself and the organisation in a professional manner.

I pride myself on providing exceptional customer service and ensuring key SLA's are met throughout the business. A dedicated, organised and logical thinker with excellent team building skills and self-confidence to work on my own initiative. Flexible and receptive to various training methods.

I have a dynamic approach to work with determined goals to learn and develop at a reputable organisation. A sound personel in sales, Retail negotiation & Customer Support. A good time manager

Support Worker - Lifeways Group - Grimsby

(2024-03)

• Personal care
• Moving & handling
• Meal preparation
• Emotional support
• Resident wellbeing

Customer Service Advisor - Arvato connect - Slough

(2024-02 - 2024-04)

• Attending to customer's enquiries
• Giving recommendations
• Responding to customer complaints
• Feeding issues back to the wider business
• Responding to customers by emails

Health Care Assistant - Arcadia Nursing Agency - United Kingdom

(2023-11 - 2024-03)

• Companionship
• Feeding
• Personal care
• Moving & handling
• Emotional support
• Resident wellbeing

Health Care Assistant - HC One - Grimsby

(2023-02 - 2024-03)

• Companionship
• Personal care
• Moving & handling
• Emotional support
• Resident wellbeing

Support Worker - Creative Support - Grimsby

(2023-05 - 2023-10)

• Personal care
• Moving & handling
• Meal preparation
• Emotional support
• Resident wellbeing

Support Worker - ERA Employment Agency - Grimsby

(2023-03 - 2023-05)

• Personal care
• Moving & handling
• Meal preparation
• Emotional support
• Resident wellbeing

Support Worker/Carer - Willow Home Care Ltd - Grimsby

(2022-12 - 2023-05)

Supporting service users with personal care needs

• Supporting with medication, mobility and other care needs
• Providing shopping and light cleaning duties
• Providing company and companionship
• Supporting service users to remain at home whilst enabling their independence
• To implement and contribute to each individuals Care & support Plan

Regional coordinator/sales&marketing executive - Mediplan healthcare limited - Ibadan

(2014-06 - 2022-09)

• Marketing organization's product and services to the public
• Give presentation on company's product and services
• Organize health talks, Town Hall meetings and advocacy for clients and prospect
• Prospect and client relation
• Registration processfor new and existing clients
• Retention of existing clients
• Attend TV and radio station programs/Interview
• Receive and send mails
• Attend to customer's complaints via call and physically
• Coordinates staff/offices in southwest regio
• Sells, negotiates organisation products and services
• Business travel,attraction and events

Customer Compliance Officer - Stanbic IBTC Bank plc - Lagos, Nigeria

(2014-02 - 2014-04)

• Customer compliance
• Arranging customer file
• Input customer documentation

Laboratory Assistant - Surulere local govt. health centre - Lagos, Nigeria

(2010-03 - 2011-02)

• Labelling samples
• Register patients
• Laboratory procedures
• Cleaning of equipments

Master's degree - Public health in Health promotion and education - University of Ibadan (2020-11)

Master's degree - Social research - University of Hull (2022-09 - 2023-09)

Bachelor's degree - Microbiology - Olabisi Onabanjo university (2005-04 - 2009-04)

Senior secondary school certificate - SSCE - Ebute Elefun high school (1997-09 - 2003-06)