Zainab Patel

A highly dedicated optometry student with a strong communication, customer service and team working skills. Self-driven with the ability to work individually as well as part of a team. Determined to strive and master new skills to successfully complete tasks. Seeking a position as an Optical Assistant and Pre-reg Optometrist, ready to develop and enhance my skills to successfully complete the role.

Optical Assistant - Specsavers, Morley - Morley

(2024-03)

• Greet, arrive and welcome patients upon arrival, ensuring records are accurate and up to date.
• Schedule appointments and handle administrative tasks.
• Prepare patients for eye examinations by carrying out pre-screening examinations.
• Assist patients with selecting appropriate frames based on their needs and preferences.
• Process and dispense orders for lenses and frames.
• Assist with spectacle fittings and adjustments.

Exams Invigilator - Bronte Girls' Academy, Bradford - Bradford

(2023-11)

• Supervise and monitor candidates during examinations, ensuring a secure and controlled testing environment.
• Respond promptly to candidate queries or concerns during examinations.
• Assist in setting up the examination hall, ensuring question and answer scripts are intact and ensuring stationary is present.
• Admit and dismiss candidates from examination rooms under formal exam conditions and ensure supervision between exam sessions during timetable clashes.
• Complete attendance registers and report/record any incidents or irregularities.

NHS 119 Customer Service Advisor - HGS, Work from Home - Work from Home

(2021-08 - 2023-01)

• Handled incoming calls from the General Public
• Resolved customer queries with speed and precision.
• Managed database and operating systems.
• Recorded and tracked customer data to effectively resolve Covid-19 related queries.

Optical Assistant - Insight Opticians, Bradford - Bradford

(2024-01 - 2024-03)

Voluntary Work Experience

• Scheduled appointments and handled administrative tasks.
• Assisted optometrists in providing eye care services to patients.
• Greeted customers into the store
• Assisted with frame selection.

Pharmacy Assistant - Horton Grange Pharmacy, Bradford - Bradford

(2018-06 - 2018-06)

Voluntary Work Experience

• Provided a high level of customer service and worked over the counter.
• Other duties involved replenishing stock, ensuring medicines are organised in chronological order and ensuring the shelves are tidy.

BSc (Hons) - Optometry - University of Bradford (2022-09)

Access to HE - Science - Bradford College (2021 - 2022)

BTEC Level 3 Extended Diploma - Applied Science - New College Bradford (2019 - 2021)

GCSEs - 8 Subjects (9-4) - Feversham Academy (2014 - 2019)