Zainab Qureshi

Experienced administrator with more than 12 years' experience providing administrative, customer service and office support within a busy community organisation. Skilled in record management, diary coordination, correspondence, data entry, bookings administration, stakeholder liaison and maintaining accurate records. Confident using Microsoft Word, Excel, QuickBooks and bespoke systems, with a strong track record of delivering a high-quality service, handling sensitive information and working to deadlines.

Known for a professional and approachable manner, attention to detail and the ability to build positive relationships with colleagues, customers and external agencies.

Administration Officer - Multi-Cultural Community Centre - Watford

(2014-04 - 2026-05)

Provided essential administrative, financial, and operational support to guarantee the smooth day-to-day running of the centre.

• Acted as the primary point of contact for daily office administration, responding to enquiries by telephone, email and in person.
• Communicated and collaborated effectively with a wide range of external agencies, including trustees, volunteers, local police, and councillors to build positive working relationships and resolve queries.
• Managed the venue booking system, efficiently handling reservations, coordinating diaries, and processing customer payments and handling complaints to a professional standard.
• Maintained accurate financial and manual records, utilising QuickBooks to complete bank reconciliations, manage petty cash, process invoices, and follow up on outstanding accounts.
• Coordinated formal meetings by scheduling dates, preparing agendas, and taking accurate minutes to support the trustees and other stakeholders, ensuring effective information distribution.
• Managed office logistics, including ordering maintenance supplies, monitoring stock levels, and supporting the preparation of local council funding applications.

Travel Agent - Atlantic and Pacific Travel - London

• Managed group airline bookings and coordinated complex travel arrangements using specialised reservation software (Sabre, Galileo, and Falcon).
• Delivered a high-quality service by liaising directly with customers and international airlines to negotiate arrangements, communicate updates, and resolve any arising logistical queries.