Zainab Saka

Detail-oriented and customer-focused professional with experience across regulatory services, healthcare support, and administrative roles. Currently working with the Nursing and Midwifery Council (NMC) as a Registration Officer and Contact Centre Agent, supporting both UK and international registrants. Skilled in handling high-volume enquiries, case management, and delivering accurate guidance in line with regulatory standards.

Strong communicator with proven ability to resolve complex queries, manage sensitive information, and provide excellent customer service.

Registration Officer & Contact Centre Agent at Nursing and Midwifery Council (NMC) (2023-07 – Present)

• Provide support to UK and international applicants throughout the NMC registration process
• Handle high volumes of inbound calls and emails
• Guide applicants on documentation and regulatory requirements
• Manage records using CRM systems
• Resolve complex queries and escalate when necessary
• Ensure compliance with policies and data protection regulations

Patient Liaison Officer at The London Clinic (2021-07 – 2022-12)

• Managed patient enquiries and frontline support
• Handled multiple inbound calls daily
• Maintained accurate patient records
• Built relationships with patients and staff

Support Worker at Nomase Care (2019-06 – 2021-06)

• Provided emotional and physical support to clients
• Assisted with personal care and daily activities
• Maintained detailed records

Medical Administrative Assistant at NewGenCare4U (2018-01 – 2019-07)

• Managed patient registrations and records
• Provided administrative support
• Answered calls and maintained confidentiality

Diploma of Higher Education in Business (2017)

GCSEs in Mathematics & English (2016)

NVQ Level 2 in Information Technology (2015)