Zakaria Abdirahman

Reliable and detail-focused individual with experience in customer-facing environments and a strong ability to follow structured procedures accurately. Confident working in fast-paced settings where accuracy, professionalism, and clear communication are essential. Able to handle responsibility, process information carefully, and maintain high standards when dealing with customers and operational tasks.

Comfortable using digital systems and working with data entry and administrative processes. I bring a calm, organised approach and perform well under pressure.

Retail Volunteer - British Heart Foundation (BHF) - Wandsworth, London

(2025-01)

• Supported daily operations in a busy retail environment, ensuring tasks were completed accurately and in line with store procedures
• Delivered professional customer service by assisting customers with enquiries and purchases in a polite and helpful manner
• Handled till operations carefully, ensuring transactions were processed correctly and according to procedures
• Maintained stock organisation and supported store presentation by keeping the shop floor clean, tidy, and well presented
• Worked closely with team members during busy periods to ensure efficient workflow while maintaining attention to detail
• Followed health and safety and compliance procedures consistently to maintain a safe working environment
• Completed First Aid training, demonstrating responsibility and the ability to remain calm in structured and time-sensitive situations

Anti-Bullying Ambassador - Southfields Academy - London, United Kingdom

Supported a positive and respectful school environment by working with staff and students to handle sensitive situations calmly and professionally. Developed strong communication, teamwork, and problem-solving skills while maintaining responsibility in a structured role.

Southfields Academy