Leisure, Activities & Hospitality Assistant at The Odney Club (2026-05 – 2026-09)
Delivered the guest experience across a 130-acre premium leisure estate, moving between poolside, campsite, retail, kitchen and restaurant operations to meet demand and weather contingencies.
- Managed poolside operations and guest safety, including access control at the main gate (verifying memberships and issuing wristbands) and daily opening and secure lock-up procedures.
- Carried out daily and weekly pool maintenance, testing and balancing chemicals to meet health and safety regulations.
- Facilitated estate recreation activities, including campsite set-up, cleaning and guest check-in/check-out, and supported guest archery sessions.
- Provided front-of-house food and beverage service, taking orders, serving and clearing tables with strong allergen awareness.
- Resolved guest queries and complaints at the first point of contact, and contributed creative ideas that were added to the estate's leisure schedule.
- Maintained hygiene standards in high-traffic areas, covering changing rooms, retail shop floors and back-of-house kitchen sanitation.
Retail Sales Assistant (Work Experience) at Next (2025-11 – 2026-01)
- Assisted customers with product queries across clothing departments.
- Maintained shop floor presentation by organising displays and replenishing stock in line with store standards.
- Supported fitting room operations, managing garment flow and returning items to the correct departments efficiently.
- Contributed to high visual merchandising standards and overall store cleanliness to support a positive customer experience.
- Worked collaboratively with team members in a fast-paced retail environment at a busy shopping park location.
Multi-Skilled Team Member at Jump-In Trampoline Park (2024-10 – 2026-09)
- Welcomed and checked in guests efficiently, ensuring smooth reception operations.
- Supervised trampoline courts, enforcing safety rules and assisting during incidents.
- Coordinated children's parties, managing food, activities and the overall guest experience.
- Delivered fast-paced café service while maintaining cleanliness and organisation.
- Handled customer enquiries and complaints professionally.
- Completed daily deep cleaning and end-of-day duties to high hygiene standards.
Event Setup & Support Organiser at Sport-Ed Charity Events (2023-07 – 2025-08)
- Organised weekly event logistics and coordinated volunteer teams.
- Welcomed guests and ensured smooth event flow and scheduling.
- Handled the setup, decoration and takedown of stalls and equipment.
- Promoted fundraising activities and managed donations.
- Maintained high cleanliness standards through thorough cleaning routines.
