Medical Virtual Assistant
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Proven and highly organize, HIPAA-compliant Medical Virtual Assistant with four years of experience providing remote administrative support to healthcare providers. Proficient in managing complex patient scheduling, processing insurance verifications, and maintaining electronic health records (EHR) across platforms like eClinicalWorks/ eCW, Practice Fusion, Modmed. Managing secure communications, and ensuring 100% accuracy in medical data entry.
Medical Receptionist/ Appointment Scheduler - Florida Digestive Health Specialist
(2025-09 - 2026-05)
Medical Virtual Assistant specializing in front-desk medical reception and high-volume patient appointment scheduling. Proven track record in optimizing clinic calendars, reducing no-show rates, and managing communication systems seamlessly. Highly skilled in processing inbound patient inquiries, and accurately updating demographics within EHR platform of eCW/ eClinicalWorks. Dedicated to providing an exceptional patient intake experience while maintaining strict data privacy standards.
HomeCareScheduler (Cold Caller)/ Insurance Verification - A+CareLLC
(2024-08 - 2025-01)
Received and review client referrals through work email and prioritize prompt follow-up. Make outbound calls to potential clients to introduce A+ CARE LLC and discuss their home care needs. Ensure clients thru insurance verification and verify eligibility, confirming details and benefits.
Administrative Assistant/ Schedule Confirmation - National Brain Injury Institute - Houston TX
(2023-12 - 2024-06)
Played an important role for patient's scheduling and confirmation. Appointment assisting, drafting correspondents and other concerns related to scheduling. Sending confirmation via text and email. Handling inbound and outbound calls from pharmacies for medication refill. Updating patient's record using Practice Fusion tool.
Telemedicine Virtual Service Assistant/ Insurance Verification - NaoMedical - New York YK
(2021-05 - 2023-11)
It's fast-paced clinical set up appointment setting for patient/s to have their consultation, appointments and laboratory examination. Perform administrative tasks, including answering inbound and outbound calls, answering emails, scheduling meetings from patient to medical provider, insurance verification and collecting patient's billing/ balance/ copayment. Data entry jobs from patient's updating records using eCW eClinicalWorks tool and process database computer system.
Bachelor of Science - Nursing (2007)
