Zandile Sagela

Now looking to build on a range of technical skills within suitable challenging role. Able to work well on own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, possesses a strong ability to perform effectively

Logistics Admin & Administration Assistant - Sell Direct Marketing

(2017-05 - 2024-10)

Main Duties performed

• Managing and replying on emails
• Delivery arrangements, answering and making calls
• Proof of delivery processing, copying and scanning PODs
• Update weekly monthly and daily reports, dealing with queries
• Assisting with faulty device, ensure it's collected and refund cost
• Ensuring correct address are captured before dispatched orders to warehouse
• Track and Trace parcel
• Booking equipment for repair and update CRM repairs cases
• Manage customer delivery through random telephonic update
• Operating the switchboard
• Effective use of the telephone and fax machine
• Welcome guest and offer refreshments, Monitor front desk
• Data Capture, Confirmation of orders, Planning and discussing target with supervisor or manager
• Ensuring full compliance to all sell direct protocol
• Responsible for ensuring all policies and procedures are adhered to all times

Incoming Orders Consultant - INUKA Fragrance

(2024-11)

• Support to the Sales Team is the core function
• Serve as the first point of contact for customer inquiries, providing prompt professional assistance
• Process order, invoices, and other admistrative tasks efficiently
• Coordinate with internal team to ensure timely delivery products and service
• Maintain accurate records of customer interaction and transactions
• Resolve customer concern and escalate issues when necessary to ensure satisfaction
• Taking Ownership of all queries and call taken and assisting the client within our SLA's

Matric - English, Xhosa, Economics, Business Studies, Maths literacy, Accounting, Life orientation - Intsebenziswano High School (2014-12)

N6 Certificate - Business Management - False Bay College

Sales Management, Computerised Financial System (PASTEL), Computer Practise, Entrepreneur & Business Management - False Bay College

Computer - ADT

Life skill programme - MOT