Care Administrator - Housing 21-Rugby - Rugby
(2023-10)
- Input the weekly hours and support with the rostering of care workers into the database to ensure staff are paid accurately and on time.
- Process and monitor all care staff annual leave bookings, ensuring holidays are processed accurately. Promptly escalates to the HCM any concerns about staff shortages.
- Organise and manage staff training events using the learning system, ensuring the scheme remains compliant with training regulations. Reports to the relevant ACM and HCM any staff that are non-compliant.
- Create and maintain staff files ensuring files are kept up to date and hold the relevant documentation for employment and CQC purposes.
- Submit local authority and private care billing in line with agreed time frames to ensure prompt and accurate payments. Including supporting management with aged care debt.
- Assist the management team with the recruitment process through accurate and efficient administration.
- Be responsible for ordering all supplies such as protective clothing, stationary, and cleaning materials ensuring stocks are maintained and staff have the correct and appropriate workwear.
- Respond promptly and efficiently to customer inquiries received via email and phone.
- Document minutes from team, disciplinary, and resident meetings as appropriate and produce reports for the management team to support decision-making.
- Provide a full administration service utilizing business tools and systems to support the scheme ensuring documentation is maintained and replenished in readiness for the care team. To provide interim administrative support to other schemes within the proximity in the absence of their administrator.
Volunteer - Citizens Advice Bureau-Rugby - Rugby
(2023-01 - 2023-10)
- My role involves advising those who come in with various inquiries including debt, benefits, immigration, housing, and employment.
- I am advising clients myself face to face, over the phone, via email, and writing up my case.
- Carrying out a range of different administrative procedures and tasks, as well as dealing with confidential data and customer details.
- Carry out translation work for customers who do not speak English, this involves translation of the spoken work and legal documents.
Staff Member - Coffee shop "Pausa" - Dunelm-Rugby, Warwickshire
(2022-11 - 2023-03)
- Served customers in a polite and friendly manner.
- Basic food preparation.
- Ensured kitchen was, clean, tidy, and safe.
- Handled Cash and took active part in any unit sales promotions.
Picker Packer - Boohoo warehouse - Daventry, Northamptonshire
(2021-08 - 2022-11)
- Picked and Packed goods with scanner for various clients.
- Carried out other general warehouse duties.
Supervisor / Manager assistant - The Big Bite - Rugby, Warwickshire
(2019-05 - 2021-08)
- Assisted manager in supervising, scheduling, and training of employees.
- Operated a variety of specialized food service equipment, i. e. drink dispenser, electric grill. beverage cart, deep fat fryer.
- Prepared, cooked, and served menu items.
- Assisted in compliance with Health Department regulations.
- High level of involvement in stock and management.
- Communicated with customers and resolved customer enquiries.
Supervisor/Key Holder - Java Java Coffee shop - Corby, Northamptonshire
(2018-01 - 2019-05)
- Opened and closed the store.
- Assisted customers with any enquires.
- Ensured a clean workspace.
- Managed codes and alarms.
- Set up employee schedules when need.
- Provided day to day support to our members on any queries.
- Processed cash and card payments.
Mom - Personal
(2016-01 - 2018-12)
Career break to care for my baby daughter
Team member / supervisor - Abokado - London, Greater London
(2014-09 - 2015-12)
- Maintain stores cleanliness and health and safety measures as arranged the store display.
- Organized and distributed staff schedules and managed retail staff.
- Handled customer questions, complaints.
- Prepared food as well as served the customers on the tills.
Team member/ assistant manager - LE PAIN DU JOUR - London, Greater London
(2010-08 - 2014-09)
- Adhering to regulations for food handling and safety
- Arranging transportation of all food items
- Cooking and organising menu items, typically off-site in a kitchen intended for commercial food preparation.
- Plating food with decorative elements, packing and wrapping for transport.
- Communicating with suppliers and equipment rental vendors
- Consulting with customers about any meal or head count changes prior to the event
- Planning ingredient amounts to prevent waste or overages.
- Submitting invoices for customers in accordance for company policies
- Inspecting event sites before the event to check the kitchen facilities and plan the layout.
- Estimating the cost of personnel and food for events, usually quoted at a per-person price.
