Healthcare and Administrative Professional with 26 years experience
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I have 26 years working experience which I gained in the hospitality, customer service, and health & care industries. I have an excellent variety of transferrable skills. I am focused on delivering exceptional customer service, thrive on customer satisfaction, and I work well under pressure, in fast-paced environments. I am reliable and hard-working.
Cleaning Technician - Sana Private Eye Clinic - Pencoed, Bridgend
(2025-10)
In this role I am working as a Cleaning Technician.
Health Care Assistant PA - Direct Payment support service - Brackla, Bridgend
(2015-05 - 2024-02)
I looked after an elderly gentleman with Multiple Sclerosis (MS), suffering from paralysis from neck down. He needed 24-hour care. My daily tasks consisted of assisting with daily hygiene, administering medication, planning meals, shopping, cooking, feeding and cleaning.
I was heavily involved in scheduling and organising GP and hospital appointments whilst keeping his family members updated on regular basis. I operated medical equipment which was necessary to assist him with his daily needs. I liaised with family members, social workers, district nurses and other professionals involved in his medical care.
I planned rotas for other care assistants who assisted with his care. It was my responsibility to ensure that all his needs were met. On several occasions I was faced with medical emergencies where ambulance was necessary.
I remained calm and professional, focusing on the wellbeing of my client.
Administrator - Save Britain Money - Swansea
(2012 - 2015)
In this role I worked as an administrative assistant in a company offering loft insulations. It was my responsibility to organise and file order documents. Once files were prepared they were passed onto my manager who then distributed them to the relevant departments. I had to ensure that all work was completed in a timely manner, to prevent any loss of business and to ensure that there were no delays.
Care Assistant - Everycare - Aberkenfig
(2011 - 2012)
In my role as a community care assistant, on average, I would care for 10-15 individuals daily. I would visit clients and depending on their needs, their care would vary, according to their care package. I would assist them with personal hygiene, administering medication, providing support. I would update all relevant documents, outlining what tasks have been carried out, to keep other care assistants, social services, local authority and family informed.
Barista - Coffee Nero - House of Fraser, Cardiff
(2010 - 2011)
My role as a Barista in Coffee Nero involved setting up prior to opening - setting up the tills, setting tables, baking pastries, taking in deliveries, back of house checks, front house checks; serving customers, ensuring that they were satisfied with their purchase, keeping my work station clean and adhering to health and safety, food safety and licensing law regulations. At the end of each day, I would take stock and dispose of any food items as needed, as per food safety regulations. I would close the tills and handled the money as per company policy.
Public House & Hotel Manager - Marstons Plc - Copthorne
(2008 - 2009)
In my role as a manager of a busy Public House and Hotel, I gained experience in leading teams, dealing with suppliers and customers, and solving problems which had arisen. I have hands on experience with stock control, licensing compliance, rota planning, health & safety and food safety regulations. I would be customer focused, delivering exceptional service whilst reducing waste, cost and generating profit.
I worked to targets set by the Area manager. When dealing with conflict, I would remain calm and professional, ensuring safety of both customers and staff.
Assistant Manager - Bacchus Coffee Shop - Bridgend
(2005 - 2008)
This was my first employment in the UK, I worked my way up from a bartender/waitress to an assistant manager's role. I was leading a team of 6. I have strong interpersonal skills; I ensured my team was motivated, and managed rotas.
As a key holder I was responsible for the timely opening of the premises, ensuring all produce was stocked and meals prepared for cooking. I had to ensure all required documents and staff training were kept up to date. I was the named licensee of the premises and as such I had to ensure that the licensing law was adhered to.
I liaised with suppliers, local authority and the police. I was responsible for handling money, and ensuring that all funds were deposited in a bank. I remained calm and professional under pressure in fast-paced environment.
Assistant Manager - Assistant Manager - Prague, Czech Republic
(2000 - 2005)
English (GCSE) - English - Private Language School (1998-09 - 1999-06) Brno, Jihomoravský kraj
High School SOU (1995 - 1998)
