General Manager at The Cat's Pyjamas (2021-01 – Present)
General Manager responsible for overall restaurant operations, staff management, and customer satisfaction
- Streamlined staff rotas to optimise efficiency.
- Increased table turnover rate with efficient floor management.
- Implemented new menus, improved dining experience.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Trained new team members, enhanced service quality.
- Ensured compliance to health and safety regulations for safe dining environment.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Led by example in providing customers with attentive, professional restaurant service.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
Starter Chef at Abids Restaurant (2019-12 – 2021-01)
Starter Chef responsible for food preparation, kitchen management, and maintaining quality standards
- Ensured top-notch quality with rigorous ingredient selection.
- Upheld high health and safety standards in all food preparations.
- Streamlined cooking processes by maintaining organised workstations.
- Managed kitchen staff for efficient food preparation and service.
- Monitored inventory levels to prevent unnecessary wastage.
- Implemented strict hygiene standards, restaurant ratings improved.
- Trained and guided kitchen staff to meet quality and safety standards, reducing risks and promoting continued success.
- Inspected completed work and stations to verify conformance with standards.
Supervisor at Abids Restaurant (2016-07 – 2021-01)
Supervisor overseeing daily restaurant operations, staff coordination, and event management
- Established effective communication channels between front and back of house teams for smoother operation.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Organised special events and private functions, showcasing the establishment's versatility and adaptability.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Trained new staff members, leading to improved service standards.
- Sourced products locally for improved cost-efficiency and sustainability.
Waiter at Aagrah Restaurant (2011-06 – 2015-10)
Waiter providing excellent customer service and table management
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Accommodated special dietary requests, enhancing customer dining experience.
- Helped reduce waiting times by swiftly clearing tables after use.
- Liaised with kitchen staff for prompt order delivery to customers.
- Managed table settings for optimal dining experience.
- Assisted in food preparation, resulting in timely service delivery.
- Delivered excellent customer service through friendly and polite interaction.
- Totalled bills for customers and accepted payment via cash and card payments.
