Zara Muthakim

Information Technology Student - BTEC Level 3 Extended Diploma

Talent

LondonMember since September 28, 2026

IT & Digital TechnologiesCyber Security AwarenessCustomer Service & Client SupportMicrosoft Office & ExcelHTML Website DevelopmentProblem Solving & Analytical ThinkingTeamwork & CollaborationTime Management & OrganisationProfessional Email & Telephone CommunicationAdaptability & Attention to Detail

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IT & Digital TechnologiesCyber Security AwarenessCustomer Service & Client SupportMicrosoft Office & ExcelHTML Website Development

About

Motivated and ambitious Information Technology student currently studying a BTEC Level 3 Extended Diploma in IT, DDD* (A*-equivalent). Passionate about IT, Cyber Security, and Customer Service, with strong technical, communication, and problem-solving abilities. Experienced in customer-facing environments, handling enquiries, managing stock, and supporting day-to-day operations.

A quick learner with excellent attention to detail, a strong work ethic, and the ability to adapt quickly to new technologies and challenges. Eager to contribute to a forward-thinking organisation while continuing to develop technical and professional skills.

Experience

Customer Service Advisor at KlassiChic Cosmetics Ltd

Delivered professional customer support via email and online enquiries.
Assisted with stock management and inventory organisation.
Supported promotional activities to increase customer engagement.
Developed strong communication, problem-solving, and customer service skills.

Pharmacy Work Placement at Day Lewis Pharmacy

Assisted customers with enquiries in a professional and friendly manner.
Organised stock and supported daily pharmacy operations.
Managed telephone enquiries and worked effectively within a team.
Demonstrated reliability, attention to detail, and professionalism in a fast-paced environment.