Zarah Merban

A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise, and able to organise, train and monitor teams. Seeking a new, challenging role in a business which will utilise existing skills.

Customer assistant at Sainsburys (2024-05 – Present)

I am currently working at Sainsbury's which is a fast paced environment where I undertake a variety of tasks including ,replenishing stock ,serving customers, handling money and arranging product displays. Also I communicate with a range of customers from different backgrounds and always ensure that they find the right product asked for so they leave Sainsbury's with good customer service and support.

Call Centre at Damart (2023-02 – 2024-04)

I worked at Damart call Centre where I was handling and answering customers inquiries related to questions about products, store information,services and online orders. I was also processing transactions involving assistant to customers with placing orders, payments or updating shipping information and resolving customers complaints with patience,empathy to ensure satisfaction.

Sales Assistant at Yankee Candles (2023-11 – 2024-01)

I worked at Yankee Candles were I assisted customers with purchases identifying their needs, showing and demonstrating merchandise, receiving payment, recording sales, and wrapping their purchases or arranging for their delivery.

Order Picker/Store Assistant at Asda (2022-11 – 2023-02)

I worked at Asda where I would pick and pack all the things on a customer's order and send them to be packed making sure they were the correct grocerys, ensuring quality and freshness while helping with general store tasks like restocking shelves serving at checkout and keeping the store tidy. I also helped customers on the shop floor and on the tills scanning items,handling payments and sometimes helping customers on self-service checkouts.

Floor Assistance at Devonshire arms spa/hotel (2021-10 – 2021-12)

I was on the shop floor serving customers , sorting reservations out and also helping manager on the hotel floor.

Customer Assistance at Marks and Spencer's Keighley (2018-06 – 2019-01)

I worked at marks and Spencer's were I was delivering great customer service by completing the service observations and giving priority to the customer service required on the department. I also stocked shelves and responded and dealt with questions, concerns and complaints from customers, offering the best resolution to the situation and reporting to my manager.

Kitchen assistant at Bupa care (2018-07 – 2018-07)

I worked at bupa care where I was preparing food for residents maintaining strict hygiene, cleaning schedules, chopping vegetables and fruit, serving meals ensuring all food meets residents specific dietary and medical needs following all statutory and company health & safety and food hygiene regulations. I was also liaising politely with residents and care staff being mindful of individual life stories or preferences.

Family Business at Caesars pizzas (2017-05)

I functioned in Caesars pizzas. I developed my communication skills as well as my customer service. I had to deal with any complains in a calm and pleasant manner to be able to achieve a positive outcome. I also took customer orders and helped arranged snacks and maintained stock control using the firm's computer system.

GSCES – University Academy Keighley (2015 – 2020)

BTEC Level 2 H &SC in Health & Social Care – University Academy Keighley (2015 – 2020)

Level 2 Sports Education in Sports Education – University Academy Keighley (2015 – 2020)