Zayan Abir

Experienced hospitality professional with 8+ years of experience across restaurant cashiering, floor operations, customer service and front-of-house supervision in Bangladesh and Saudi Arabia. Skilled in cash handling, POS/software operations, Microsoft applications, customer relations and team coordination. Known for maintaining a professional attitude, handling customers calmly and delivering efficient service in busy restaurant environments.

Senior Cashier at Food House Hospitality Group Co. (2021-09 – Present)

• Managed daily cashier operations, cash transactions and payment processing accurately.
• Used POS and restaurant software to process orders, payments and transaction records.
• Handled customer queries professionally and supported smooth front-of-house operations.
• Maintained accuracy and professionalism during busy service periods.

Captain at The Westin Dhaka (2017-09 – 2021-09)

• Supervised floor operations and coordinated service activities to maintain high guest-service standards.
• Assisted guests professionally, responded to requests and handled service issues calmly.
• Coordinated with team members to ensure efficient table service and smooth daily operations.
• Supported the team during high-volume periods while maintaining service quality.

Cashier at Radisson Blu, Bangladesh (2015-09 – 2017-09)

• Processed customer payments and maintained accurate cashier records.
• Operated cashier/POS systems and supported daily restaurant transactions.
• Provided polite and efficient customer service while maintaining professional standards.
• Worked effectively as part of a hospitality team in a busy hotel environment.

Bachelor's Degree (Honours) in English (2018)