Zaynah Ahmed

First-year Physiotherapy student at the University of Roehampton with emerging strengths in injury rehabilitation, movement analysis and client care. Brings polished, brand-level customer service experience from Apple and professional maturity from roles at Legoland and Jewlles. A calm, fast-learning communicator with proven reliability, adaptability and a genuine interest in rehabilitation and wellbeing, suited to physiotherapy, sports rehab and wider health environments.

Product Zone Specialist at Apple (2025-07 – Present)

Rehired by Apple after strong previous performance to deliver high-quality customer support and technical guidance in a fast-paced retail environment.

• Provides clear and accurate technical assistance, helping customers choose appropriate products and solutions.
• Troubleshoots device issues efficiently, ensuring a smooth and positive customer experience.
• Maintains strong performance across service, communication and product knowledge targets.
• Adapts quickly to new software updates, releases and in-store systems.
• Represents Apple's brand values through professionalism, clarity and customer care.

Sales Associate at Jewlles (2025-05 – 2025-07)

Worked in a luxury retail setting after completing my Apple contract, delivering polished, high-standard customer service.

• Built rapport with clients and supported repeat business through attentive service.
• Maintained high presentation standards across product displays and store layout.
• Processed transactions accurately while supporting stock management and daily operations.
• Strengthened communication and sales confidence in a premium retail environment.
• Demonstrated reliability, punctuality and strong customer-facing professionalism.

Product Zone Specialist at Apple (2024-05 – 2025-01)

Joined Apple from Legoland on a fixed-term contract that was extended due to consistent strong performance.

• Delivered personalised product demonstrations, translating technical information clearly.
• Provided hands-on support with device setup, troubleshooting and service queries.
• Contributed to team learning through proactive knowledge-sharing and training support.
• Developed confidence handling complex enquiries with patience and clarity.

Guest Services Host at Legoland (2024-01 – 2024-05)

Gained early customer service experience in a busy family attraction before progressing into a more technical role at Apple.

• Welcomed and guided visitors with clear information and friendly support.
• Assisted with daily park operations and coordination during peak periods.
• Built early confidence in handling varied customer needs in a large-scale venue.

BSc (Hons) in Physiotherapy – University of Roehampton, London (2025-09)