Zaynah Ashraf

A motivated, organised, and reliable individual seeking an Office Administrator position. Experienced in customer facing environments and confident in communicating with a wide range of people in a professional manner. Possesses strong organisational skills, attention to detail, and the ability to manage multiple tasks effectively.

Comfortable using IT systems and handling administrative duties such as record keeping, data entry, filing, and responding to enquiries. A quick learner with a positive attitude who is committed to providing excellent support to colleagues, customers, and clients while maintaining a high standard of professionalism.

Customer Service Assistant - Tesco

(2025-11 - 2025-11)

Temporary Christmas Position

• Provided excellent customer service by assisting customers with enquiries and resolving issues professionally.
• Maintained accurate handling of transactions and followed company procedures.
• Worked efficiently in a fast-paced environment, managing multiple tasks while maintaining attention to detail.
• Developed strong communication skills through daily interaction with customers and colleagues.
• Supported stock management activities, including checking deliveries, replenishing shelves, and maintaining accurate product displays.
• Demonstrated reliability, punctuality, and the ability to work effectively as part of a team.
• Assisted with maintaining organised work areas and ensuring operational standards were met.
• Adapted quickly to changing priorities during busy periods and consistently delivered a high standard of service.

Work Experience

Completed work experience placements that developed organisational, communication, and administrative skills.

• Gained experience working with a variety of people, following instructions, and managing responsibilities effectively.
• Developed confidence using IT systems and maintaining accurate records and information.

Functional Skills Level 3 - Maths

Functional Skills Level 3 - English

Level 1 IT