Zee

Motivated and adaptable individual with a background in customer service, professional interpreting, and digital content creation. Over six years' experience providing Arabic–English interpretation and translation across a range of settings, demonstrating strong cultural awareness, confidentiality, and the ability to communicate effectively in sensitive situations. Holds a degree in Psychology, with a solid understanding of human behaviour and interpersonal communication.

Alongside this, has built a successful online presence with over 500,000 followers through creative singing and trend-based content, showing initiative, consistency, and strong audience engagement skills. Currently working towards ice skating coaching, reflecting discipline, leadership potential, and a commitment to personal development. Confident in fast-paced environments, with excellent communication, teamwork, and problem-solving abilities.

Interpreter and Translator at Self Employed (2021-08 – Present)

• Providing interpretation between Arabic and English for a large number of clients
• Assisting individuals with completing official forms, including benefit, immigration and housing-related applications such as homelessness
• Supporting vulnerable clients (including refugees) in accessing public services and understanding their rights
• Maintaining confidentiality and handling sensitive personal information
• Acting as a point of contact between clients and service providers to resolve queries and issues
• Demonstrating empathy and professionalism when dealing with complex or sensitive situations
• Manage a large number of returning clients, maintaining clear and constant communication

Social Media Influencer - Zee Cecilia at Self Employed (2016-08 – Present)

• Created and managed engaging content across multiple social media platforms, building a combined audience of 500,000+ followers
• Produced high-quality video content (primarily singing and trend-based content), maintaining consistent brand identity and audience engagement
• Planned, filmed, edited, and published content using various digital tools and platforms
• Analysed performance metrics (views, engagement, reach) to optimise content strategy and growth
• Engaged with audience through comments, messages, and live interactions to build a loyal online community
• Stayed up to date with social media trends and adapted content quickly to maximise visibility
• Collaborated with brands and other creators to produce promotional and partnership content
• Managed personal brand, including content scheduling, audience targeting, and platform growth strategies
• Demonstrated creativity, self-motivation, and strong time management by maintaining consistent posting since 2016

Bar Staff at JJ Moon's Kingsbury (2018-05 – 2019-01)

• Delivered high-quality customer service by greeting guests, taking orders, and ensuring a positive dining experience
• Accurately recorded food and beverage orders and communicated them efficiently to kitchen staff
• Served food and drinks promptly while maintaining presentation standards
• Handled customer inquiries, complaints, and special requests in a polite and professional manner
• Processed payments, including cash and card transactions, with accuracy
• Maintained cleanliness and organization of tables, dining areas, and service stations
• Demonstrated strong product knowledge of menu items, including ingredients and allergens
• Upsold menu items and promotions to enhance customer experience and increase sales
• Worked collaboratively with team members to ensure smooth service during busy periods
• Followed health, safety, and hygiene regulations at all times
• Assisted with opening and closing duties, including setting up and clearing down service areas

Bachelor of Science (Honours) in Psychology – The Open University (2018 – 2021)

A-Levels – Kingsbury High School Sixth Form (2015 – 2017)

GCSEs – Kingsbury High School (2010 – 2015)