Volunteer - Slade Green food bank and swap shop - Slade Green, Kent
(2026-05)
- Provide compassionate service to individuals seeking help at food bank.
- Package surplus produce from supermarkets, preventing unnecessary waste.
- Manage inventory to prevent wastage of perishable items.
- Maintain clean, organised and well-stocked food pantry.
- Comfortably interact with people with limited use of English.
- Ensure compliance with health and safety regulations during all activities at food bank.
- Ensure strict hygiene standards whilst handling donated foods.
Customer Service Manager - Ladbrokes - Tottenham, London
(2013-09 - 2018-12)
- Managed day-to-day operations of betting shop, ensuring high standard of customer service.
- Welcomed customers, handled enquiries, and resolved complaints professionally and efficiently.
- Supervised and supported staff, helping to maintain a positive and productive team environment.
- Managed cash handling, transactions, and daily financial procedures accurately.
- Ensured company policies, procedures, and responsible gambling requirements were followed.
- Monitored shop performance and worked towards achieving business and customer service targets.
- Remained calm and professional when dealing with challenging situations and changing customer demands.
Hairdressing Assistant - RUSH Hair - Tottenham Court Road, London
(2009-09 - 2011-08)
- Prepared clients for haircutting or styling with thorough combing and sectioning off hair.
- Supported senior staff during busy periods to maintain punctuality with scheduled appointments.
- Contributed to positive team atmosphere through open communication and collaboration.
- Greeted clients warmly upon arrival, enhancing their overall experience from start to finish.
- Enhanced client satisfaction by providing exceptional hair washing and conditioning services.
- Upheld high standard of hygiene by regularly sanitising tools and workstations.
- Improved overall efficiency of salon by keeping all styling stations stocked with essential supplies at all times.
- Promoted salon products for increased sales revenue.
- Strengthened relationships with clients through friendly conversation during appointments.
- Shampooed, conditioned and toned clients hair to professional standards.
- Gowned clients in preparation for salon services.
- Provided regular refreshments and snacks for continued customer satisfaction.
- Maintained spotlessly clean salon workstations and tools.
