Zhanai Wallace

Friendly and personable hospitality professional with management experience in busy restaurants and bars. Promoted to Assistant Manager at Turtle Bay through strong leadership, excellent customer service and reliability. Experienced in high-volume service, team supervision, cash handling and creating positive guest experiences. Seeking a waitressing or bartending role with opportunities to contribute immediately and develop further.

Assistant Manager at Turtle Bay (2022-11 – 2023-10)

• Managed busy restaurant and bar shifts while maintaining exceptional customer service.
• Trained and supported front-of-house team members.
• Completed opening/closing procedures, cash handling and daily operations.
• Resolved customer concerns professionally in a fast-paced environment.

Head Waitress at Turtle Bay (2022-02 – 2023-10)

• Delivered efficient food and drink service during high-volume periods.
• Upsold menu items and beverages while providing excellent guest experiences.

Pre-School Room Leader at Little Pumpkins Nursery (2026-01 – 2026-08)

• Led a team in a busy environment, demonstrating organisation and leadership.

Private Nanny at Southfields (2025-01 – 2025-12)

Nursery Practitioner at Little House Nursery (2023-11 – 2024-12)

BA (Hons) in Social & Community Work – Goldsmiths, University of London