Zhinar Bakhtyar

A highly motivated and detail-oriented professional with over five years of experience in customer-facing roles. Skilled in providing helpful and responsive support, handling customer inquiries, and resolving issues with patience and initiative. Proven ability to collaborate effectively in a team, and has a strong grasp of essential administrative and numerical tasks.

Festive Colleague Nights at Tesco Extra (2025-01 – Present)

• Putting together orders for our Click and Collect service.
• Provide support in store during the busy festive period.
• Warehouse support with orders

Supervisor at Delta (2020-04 – 2021-07)

• Served customers and efficiently handled their inquiries.
• Processed cash, card, and online payments accurately.
• Managed product returns and payment refund requests.

Receptionist at Mhirko Hotel (2018-11 – 2020-03)

• Ensured an efficient guest experience, including seamless check-in and check-out procedures.
• Conducted and completed audit procedures as required.
• Kept management and other departments fully informed of guest feedback.

Supervisor at Lolan Restaurant (2016-02 – 2018-09)

• Facilitated regular team meetings to enhance team communication and collaboration.
• Developed a system for tracking customer feedback, which improved the company's ability to identify and resolve complaints quickly.

ESOL English 1, Mathematics – Sandwell College (2024-09 – 2025-07)

Diploma in Business Management – University of Slemani (2013-09 – 2015-07)