Zikhie Leevhan

With over three years of refined expertise as a Google Map Operator, I excel in data quality management, map editing, and image interpretation. I consistently ensure the delivery of precise and up-to-date map information by employing meticulous attention to detail and advanced mapping tools, using machine learning to predict traffic patterns and thereby optimizing user experiences across various geographic locations. Adept at integrating technological solutions with strategic thinking, I bring a multifaceted skill set combining strong analytical capabilities and hands-on experience in geographic data collection and process optimization.

I thrive in dynamic environments where collaboration and innovation drive operational excellence, and I consistently leverage my technical proficiency and customer service expertise to contribute to successful project outcomes and improved user satisfaction.

Process Executive - Google Maps - COGNIZANT - Quezon City, Metro Manila, Philippines

(2022-07 - 2026-06)

• Utilized GIS software and tools to analyze and interpret geographical information for continuous map enhancement.
• Conducted quality checks on geospatial data to maintain high standards and improve map reliability.
• Collaborated with cross-functional teams to verify and update map content ensuring accuracy and relevance.
• Supported the implementation of new mapping technologies and techniques to increase efficiency and data precision.
• Monitored and incorporated user feedback to optimize Google Maps features and improve overall user experience.
• Prepared detailed reports and documentation on mapping projects, data updates, and traffic patterns management.

Technical Support Specialist (AT&T Uverse) - SUTHERLAND GLOBAL SERVICES - Bonifacio Global City, Taguig City

(2017-08 - 2022-07)

• Resolved technical issues, enhancing user experience and offering premium technical support to students.
• Provided comprehensive technical support for seamless operations.
• Assisted users with technical queries, fostering a supportive environment.
• Diagnosed technical problems to minimize downtime.
• Enhanced efficiency by providing timely solutions to technical challenges.
• Documented support cases for future reference and knowledge sharing.
• Improved customer satisfaction with effective communication and problem-solving.
• Addressed user concerns, maintaining high service standards.

Freelance Photographer - KADANO'S PHOTO AND VIDEO STUDIO - Gattaran, Cagayan Valley

(2012-04 - 2012-06)

• Captured high-quality images for various events and occasions.
• Edited photographs to enhance visual appeal and meet client expectations.
• Selected ideal backgrounds and settings for portrait sessions.

Front Desk Officer/Room Attendant - RIVER VIEW HOTEL - Aparri, Cagayan Valley

(2012-01 - 2012-04)

• Provided personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Graphic Artist, Photographer, Videographer - SMART DIGITAL STUDIO - Amulung, Cagayan Valley

(2011-01 - 2011-12)

• Created digital image files for use in digital and traditional printing methods.
• Refined and updated existing design templates to maintain brand consistency across all marketing channels.
• Used Graphic editor tool to create images and layouts.

Associate - Hotel And Restaurant Management - MAILA ROSARIO COLLEGE (2014-06 - 2016-04)

Technical Vocational Course - CHS NCII, CSS NCII - FLORENCIO VARGAS COLLEGE (2013-01 - 2013-06)