Zilan Tas

A confident, ambitious and customer-focused individual with experience in recruitment, hospitality and retail. I enjoy meeting new people, building strong relationships and providing excellent customer service. Through my previous roles, I have developed strong communication, negotiation and problem-solving skills while working in fast-paced environments.

I am motivated by achieving goals, creating positive customer experiences and delivering outstanding service. I am now looking to begin my career in car sales where I can combine my passion for working with people, sales and delivering exceptional customer satisfaction.

Retail Assistant - Off License - London

(2026-02 - 2026-07)

• Delivered excellent customer service to a wide range of customers.
• Assisted customers with product recommendations and purchasing decisions.
• Processed cash and card transactions accurately.
• Restocked shelves and maintained attractive product displays.
• Managed stock levels and monitored inventory.
• Maintained a clean, organised and welcoming store environment.
• Handled customer enquiries and resolved issues professionally.

Front of house - Pivaz - Hackney, London

(2025-06 - 2026-07)

• Welcomed customers and created a positive first impression.
• Delivered exceptional customer service in a busy restaurant environment.
• Managed bookings, seating arrangements and customer enquiries.
• Built rapport with customers, ensuring they had an enjoyable dining experience.
• Resolved customer concerns professionally and efficiently.
• Worked effectively under pressure during busy service periods.
• Processed payments accurately and handled cash/card transactions.
• Worked closely with the team to provide a smooth and efficient service.

Recruitment Consultant - Retrack Personnel

(2023-08 - 2023-09)

• Built strong relationships with clients and candidates by understanding their individual needs.
• Developed excellent communication and negotiation skills through daily interactions with clients and candidates.
• Worked towards recruitment targets while maintaining excellent customer satisfaction.
• Managed multiple enquiries in a fast-paced environment.
• Maintained accurate records using CRM systems and recruitment software.
• Resolved customer queries professionally and efficiently.
• Worked collaboratively with colleagues to achieve business objectives.

NCFE Level 2 Certificate - Principles of Business Administration - First Rung (2025)

AAT Level 2 Certificate - Accounting - The College of North, East London and Harringay (2024)

GCSE - Maths, English Literature, English Language, Turkish, Hospitality & Catering, Business, History - The Petchey Academy (2023)